Parts Counter Representative - Body Shop III

At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment. When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation.

About the role

Are you ready to make a visible impact? As our next Parts Counter Representative (Body Shop), you will play a crucial role in assisting our internal Body Shop Managers, Assistant Parts Managers, and Advisors with part number look up and price quoting for estimating wreck repairs to customers. With opportunities to expand existing parts expertise and to build a long-term career in heavy-duty collision repair. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.

Responsibilities

• Sourcing and Quoting: Act as a technical resource for shop leadership and estimators on complex part number lookups, specialty vendor pricing, and rare component availability across all OEM and aftermarket lines.
• Damage Assessment Support: Independently generate complex, multi-system parts lists directly from severe damage photos and preliminary estimator notes.
• Complete Repair Packages: Systematically audit repair packages to guarantee full capture of all required companion parts, adhesives, specialized fasteners, and single-use hardware for heavy rebuilds.
• System Integration: Oversee data accuracy within Mitchell Truck Estimating and internal business systems, updating complex cataloging, notes, and pricing overrides.
• Logistics & Order Tracking: Direct interbranch routing efforts with Warehouse Coordinators, proactively resolve back-orders, and provide precise delivery ETAs to estimators and management.
• Priority Setting: Advanced capability to triage competing, urgent repair quotes and shop demands without compromising accuracy.
• Customer-First Mindset: Proactive, high-touch communication driving strong relationships with body shop leadership, estimators, technicians, and key external accounts.
• Perform other dynamic duties and responsibilities as assigned to support business.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

• High School diploma or equivalent.
• 5+ years of parts counter, heavy-duty collision, or estimating support experience.
• Advanced proficiency in Mitchell Truck Estimating software, PACCAR ordering systems, and corporate inventory/ERP platforms.
• Demonstrated ability to perform cycle counts, investigate inventory variances, process complex returns, and assist with shop administration.
• Proven experience cross-training, mentoring new hires, or assisting Parts Management with operational tasks.
• Ability to intelligently speak and negotiate with customers, insurance adjusters, and vendors.

Skills

Medical Safety Compliance

Must successfully pass a baseline medical evaluation and a respiratory fit test (per OSHA standards) to ensure safe use of PPE, and maintain safety-compliance guidelines during daily operations.

Physical And Mental Demands

The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job.

• Normal office conditions.
• Continuous: Use of Computer/phone and wearing of safety glasses, gloves and shoes.
• Occasional: Work near moving mechanical equipment and loud noise, exposed to fumes or airborne particles.

Schedule

Monday - Friday, business hours of 7:00 a.m. to 4:30 p.m.

Benefits

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.