Parts Counter Representative - Body Shop III

About the role

Join JX Enterprises as a Parts Counter Representative (Body Shop) in Waukesha, WI. This role is pivotal in assisting internal Body Shop Managers, Assistant Parts Managers, and Advisors with part number lookups and price quoting for estimating wreck repairs. You’ll have the opportunity to expand your parts expertise and build a long-term career in heavy-duty collision repair within a collaborative, fast-paced environment.

Responsibilities

• Act as a technical resource for shop leadership and estimators on complex part number lookups, specialty vendor pricing, and rare component availability across all OEM and aftermarket lines.
• Independently generate complex, multi-system parts lists directly from severe damage photos and preliminary estimator notes.
• Systematically audit repair packages to ensure full capture of all required companion parts, adhesives, specialized fasteners, and single-use hardware for heavy rebuilds.
• Oversee data accuracy within Mitchell Truck Estimating and internal business systems, updating complex cataloging, notes, and pricing overrides.
• Direct interbranch routing efforts with Warehouse Coordinators, proactively resolve back-orders, and provide precise delivery ETAs to estimators and management.
• Triage competing, urgent repair quotes and shop demands without compromising accuracy.
• Maintain proactive, high-touch communication to build strong relationships with body shop leadership, estimators, technicians, and key external accounts.
• Perform other dynamic duties and responsibilities as assigned to support business needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

• High School diploma or equivalent.
• 5+ years of parts counter, heavy-duty collision, or estimating support experience.
• Advanced proficiency in Mitchell Truck Estimating software, PACCAR ordering systems, and corporate inventory/ERP platforms.
• Demonstrated ability to perform cycle counts, investigate inventory variances, process complex returns, and assist with shop administration.
• Proven experience cross-training, mentoring new hires, or assisting Parts Management with operational tasks.
• Ability to intelligently speak and negotiate with customers, insurance adjusters, and vendors.

Medical & Safety Compliance

• Must successfully pass a baseline medical evaluation and a respiratory fit test (per OSHA standards) to ensure safe use of PPE.
• Maintain safety-compliance guidelines during daily operations.

Physical & Mental Demands

The work environment includes normal office conditions with continuous use of a computer/phone and wearing of safety glasses, gloves, and shoes. Occasional exposure to moving mechanical equipment, loud noise, fumes, or airborne particles may occur.

Schedule

Monday - Friday, business hours of 7:00 a.m. to 4:30 p.m.

Benefits

JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.