Parts Counter Representative

About the role

We are seeking a motivated and detail-oriented Parts Counter Representative to join our team in Williston, North Dakota. You will assist customers, manage parts inventory, and provide exceptional service to support our clients’ needs in the diesel truck and equipment industry. The ideal candidate will have strong communication skills, a passion for customer service, and knowledge of heavy-duty vehicle parts.

As a Parts Counter Representative, you will play a crucial role in assisting customers and technicians with their heavy-duty truck and off-highway equipment parts needs. You will provide exceptional customer service, identify and locate the correct parts, process transactions accurately, and maintain inventory levels.

Responsibilities

• Greet and assist customers (in-person, over the phone, and via email) with parts inquiries, identifying their needs, and recommending appropriate parts and accessories for heavy-duty diesel trucks and equipment.
• Utilize parts catalogs, digital systems, and inventory databases to locate and provide accurate parts information, process sales, and issue invoices.
• Assist with inventory control, including receiving, stocking, and organizing parts, ensuring accurate stock levels, and conducting periodic inventory counts.
• Place special orders for non-stocked items, coordinate with suppliers, and communicate delivery timelines to customers.
• Provide basic technical guidance to customers regarding parts compatibility and installation, collaborating with service technicians as needed.
• Maintain accurate records of sales, returns, and inventory transactions, ensuring compliance with company policies and procedures.
• Work closely with service and sales teams to ensure seamless operations and customer satisfaction.
• Keep the parts counter and surrounding area clean, organized, and presentable.

Qualifications

• High school diploma or equivalent; additional training or certification in automotive or diesel technology is a plus.
• Previous experience in a parts department, automotive, or heavy-duty equipment industry preferred but not required.

Skills

• Strong customer service and communication skills, with the ability to build rapport with clients.
• Basic knowledge of heavy-duty diesel truck and equipment parts or willingness to learn.
• Proficiency with computers, including inventory management software and parts lookup systems.
• Ability to multitask and work in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to stand for extended periods.
• Occasional work in a warehouse environment.

Other Requirements

• Valid driver’s license preferred.
• Must be able to pass a background check.

Work Environment

The position is based in Williston, North Dakota at our heavy-duty diesel truck and equipment shop. Work hours may include occasional weekends and rotating after-hours shifts as required. The role involves interaction with customers, technicians, and vendors in a dynamic shop environment.

Benefits

• Competitive wages.
• Tuition assistance for educational and ongoing career growth.
• Health, dental, and vision coverage beginning on the first day of the following month.
• Paid Time Off (PTO) starts accruing on day one of full-time employment.
• 6 holidays and 2 floating holidays per year.
• 401(K) with company matching.
• Long-term disability insurance supplied.
• Short-term disability insurance supplied.
• Life insurance supplied.
• Virtual health care (Healthiest You) paid by Interstate.
• PPE reimbursement for safety glasses and safety boots.
• Pet insurance.
• Employee discounts on products and services.
• Paid Employee Assistance Program with free 24/7 access to a guidance consultant.
• Paid health and well-being screening for employees and their spouse.