Parts Counter Representative

This role supports the parts department by helping customers and technicians identify, locate, and receive the correct automotive parts. It combines customer service, inventory support, and coordination with internal staff to ensure efficient parts operations and a positive experience.

Responsibilities

• Assist customers in identifying and selecting the appropriate parts for their vehicles, both in person and over the phone.
• Provide technicians with accurate and timely parts needed to service customer vehicles.
• Collaborate with the parts manager to locate and source parts that are not currently in stock.
• Place and track orders for parts and clearly communicate order status and delivery timelines to customers.
• Notify customers promptly when ordered parts arrive and are ready for pickup or installation.
• Serve as a backup to the stocking clerk when needed, supporting stocking, organizing, and maintaining the parts inventory and stockroom.
• Communicate with staff, technicians, and customers in a friendly, professional, and helpful manner.
• Use Microsoft Office to manage basic documentation, communication, and parts-related information.
• Support a clean, organized, and efficient parts counter and stockroom environment.

Requirements

• 1–2 years of experience in shipping and receiving or entry-level retail automotive parts.
• Strong customer service skills with the ability to interact professionally and courteously with customers and internal staff.
• Proficiency in Microsoft Office applications.
• Ability to work accurately with part numbers and descriptions to ensure correct parts selection.
• Basic understanding of automotive parts and dealership operations.
• Effective verbal communication skills and a friendly, professional demeanor.

Qualifications

• 1–2 years of Ford and/or dealership experience is a plus.
• Familiarity with DealerBuilt or similar dealership management software is a plus.
• Willingness to learn and openness to training for the right individual.
• Experience working in a parts department, dealership, or stockroom environment is beneficial.
• Interest in long-term growth within a dealership setting and willingness to take on new responsibilities over time.

Work Environment

This role is based in the parts department, working alongside the parts manager and several team members who support the parts counter and stockroom. The environment is collaborative and customer-focused, with regular interaction with technicians, service staff, and customers. The work is primarily performed at the parts counter and in the stockroom, requiring attention to detail, organization, and consistent, professional communication.

Schedule

First-shift role with hours from Monday to Friday, 8:00 a.m. to 4:30 p.m.

Pay

The pay range for this position is $18.00 - $22.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire, fully onsite position based in Willow Grove, PA.