Parts Counter - Heavy Equipment

About this position

The Parts Counter Associate role is open in our Sarasota location. This role involves direct interaction with customers, providing parts assistance, and maintaining a clean, organized parts counter.

Key Responsibilities

• Greet and assist walk-in and telephone customers with parts inquiries in a friendly and professional manner.
• Research and fulfill parts orders, provide estimates, and process requests efficiently.
• Place daily parts orders with multiple vendors and track order statuses.
• Receive, organize, and ship customer parts orders accurately and on time.
• Communicate proactively with customers about order updates, promotions, and special offers.
• Follow up with customers to ensure satisfaction and identify future needs.
• Maintain accurate cash handling and credit authorization procedures.
• Maximize sales by upselling and promoting relevant products.
• Handle customer concerns tactfully and escalate issues to the Parts Manager as needed.
• Keep the parts counter clean, organized, and well-stocked.
• Make outbound follow-up calls and emails to prospects and returning customers.

Note

Note: General overview and role adaptability details are provided for context. Reasonable accommodations are offered for qualified individuals with disabilities, and we are committed to equal opportunity employment. Successful candidates must consent to a drug test and background check.

What You Bring

• High school diploma or equivalent.
• Previous experience in sales or customer service.
• Solid communication and interpersonal skills.
• Proficiency with basic computer systems.
• Strong organizational skills and ability to multitask.
• Self-motivated and results-driven mindset.
• Positive, team-oriented attitude.
• Bilingual (English/Spanish or other languages) preferred.
• Previous experience as a Parts Counter Associate in construction, heavy equipment, or rental industry preferred.
• Familiarity with counter sales or equipment parts systems preferred.

Core Competencies

• Excellent customer service and relationship-building.
• Problem-solving and critical thinking.
• Strong verbal and written communication.
• Collaboration and team spirit.
• High level of professionalism and integrity.

Why Join Our Dynamic Team?

• Competitive Compensation: Pay scales aligned directly with your expertise.
• Comprehensive Health: Choice of three medical plans, plus dental, vision, and Hospital Stay (Indemnity) coverage.
• Wellness & Care: 100% company-paid TeleHealth, Employee Assistance & Work-Life Balance Program and a complimentary Wellness Program.
• Financial Security: 100% company-paid Short-Term Disability, Life, and AD&D (Accidental, Death and Dismemberment) insurance. Voluntary Life Insurance add-on options available for you and your dependents.
• Future-Focused: Immediate vesting on 401(k) and HSA—both featuring a generous company match.
• Work-Life Balance: Paid holidays and PTO with up to 40 hours of annual rollover.
• Field Ready: Company-provided uniforms plus annual tool and boot reimbursements for eligible roles.

Dynamic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.