Parts Counter -- Heavy

Principal Functions & Responsibilities

• Sell parts to all fax-in, email-in, call-in, and walk-in customers
• Ascertain part number; inspect worn, damaged, or defective part to determine customer need
• Discuss features and benefits of alternative solutions (repair options) and offer those solutions to the customer
• Maintain accurate customer and equipment information in the CRM
• Keep customers informed of new parts, services available, and dealer merchandising programs
• Advises customer on substitution of part when replacement is not available
• Support Product Support Field Sales/Inside Sales/Machine Sales/Service Force
• Participate and complete training as required and/or available
• Customer Parts Sales
• Knowledgeable on the parts systems for all vendors represented by the company
• Knowledgeable about selling and on successful selling techniques
• Able to deal with customer objections in a professional manner
• Knowledgeable of the competitive environment in which the dealer operates

Education/Qualification/Experience

• A high school diploma or equivalent
• One to two years’ related experience and/or training
• Equivalent combination of education and experience
• Above average communication skills
• A mechanical aptitude
• A valid driver’s license with a clean driving record

Skills/Abilities

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and effective correspondence
• Speak effectively with customers or employees
• Technical English language skills required
• Ability to use word processing software, spreadsheet software, inventory software, Internet software, order processing systems, and contact management systems
• The ability to sit for long periods of time, answer phone calls, and write or use a keyboard to communicate through email
• The ability to walk, bend, and lift up to 75 pounds