Parts Counter Customer Service Representative

Responsibilities

• Provide excellent customer service while maximizing the dealership’s parts sales.
• Receive incoming shipment, confirm accuracy and quality of products.
• Process incoming shipments (stock, special order, etc.) and store appropriately.
• Pull customer orders, transfers, returns, etc. and pack accordingly for shipment methods.
• Locate needed parts quickly and efficiently.
• Suggest additional parts sales to customers.
• Clearly communicate parts pricing and expected arrival dates.
• Inform customers immediately when expected parts arrival dates have changed or delays are expected.
• Communicate all problems, shortages, or delays to the branch parts manager and/or general parts manager and customers as soon as possible.
• Maintain the parts showroom in a clean, properly stocked, and orderly manner.
• Update posters and flyers as needed.
• Follow all company and branch policies concerning invoicing, stocking, and credits.
• Report and maintain list of “lost sale” information.
• Be sure that all parts core returns are properly checked and received.
• Must be able to follow directions from supervisor.
• Must be able to interact efficiently and have a high level of cooperation with co-workers.

Qualifications

• Valid driver’s license and a safe driving record.
• Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
• Understanding of PC hardware/Software (Windows, MS Word, MS Excel, MS Outlook, MS PowerPoint) including all manufacturers web portals.
• Understanding of Manufacturers products (specifications, applications, operations, and structures).
• Understanding of Manufacturers Parts Policy and Procedure Manuals.
• Detail oriented, organized, and responsible.
• Required to sit for long periods and manage stress in a fast-paced environment.
• Required to use computers and office machines.
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, climb stairs and ladders, lift 75 pounds regularly and repeatedly and use hands.
• Must have the ability to enter, exit and inspect construction equipment.