Parts Counter Associate – Entry Level or Experienced
Join a team that keeps the dealership running. Krause Auto Group is looking for a motivated, customer-focused, and detail-oriented Parts Counter Associate to join our growing team. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, Nissan, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
About the role
As a Parts Counter Associate, you’ll play a key role in supporting dealership operations by assisting customers, technicians, and service advisors with their parts needs while ensuring accuracy and exceptional service.
Responsibilities
- Customer & Parts Support
- Assist retail and internal customers with parts inquiries and orders
- Provide accurate parts pricing, availability, and order updates
- Communicate professionally with customers, service advisors, and technicians
- Answer incoming phone calls and respond to parts requests efficiently
- Provide exceptional customer service throughout the entire parts process
- Inventory & Order Management
- Read and interpret parts catalogs to identify correct parts and components
- Pull and fill parts orders accurately from inventory
- Maintain organized inventory and assist with weekly bin checks
- Notify management of low inventory or out-of-stock items requiring immediate attention
- Locate and source parts from outside vendors when necessary
- Review body shop estimates to ensure parts and pricing accuracy
- Administrative Responsibilities
- Ensure all internal parts requests are properly billed on repair orders
- Process retail payments and credit authorizations
- Maintain accurate documentation and inventory records
- Support additional parts department operations as needed
Requirements
- High school diploma or equivalent preferred
- Valid driver’s license with a clean driving record
- Ability to read and interpret safety and maintenance documents
- Basic math and calculation skills including discounts, percentages, and pricing
- Previous automotive parts experience preferred
- Strong communication and customer service skills
- Positive attitude and team-oriented mindset
- Ability to multitask and stay organized in a fast-paced environment
- Attention to detail and accuracy when handling parts and inventory
- Willingness to learn and grow within the automotive industry
- Strong time management and problem-solving abilities
Benefits
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental & vision insurance available
- Paid vacation, PTO, and holidays
- Career advancement opportunities—we promote from within
- Employee discounts on vehicles, parts & service
- Family-owned and operated culture
- Long-term career stability
About Us
For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.