Parts Coordinator

About the Role

As a Parts Coordinator, you will process parts orders, manage inventory levels, and order additional merchandise to meet the needs of the company and its customers.

Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
• Receives orders via telephone, email, Sales Force, and other forms from customers; ensures accuracy and completeness of orders.
• Follows up with customers and/or vendors on all customer orders, phone calls, and inquiries.
• Verifies the correct source, price, current availability, and lead-time of the requested part.
• Reviews and updates open order reports to ensure accuracy.
• Assists with warehouse responsibilities such as ordering, receiving, stocking, inventory, and record keeping; suggests product changes, additions, and stocking levels.
• Organizes all inventory locations and storage points to ensure inventory is easy to locate and identify for accurate and rapid placement and pulling.
• Returns all non-stocking parts to the vendor and ensures all refunds/credits are applied for and processed in a timely fashion.
• Places inventory orders to satisfy customer orders and maintain inventory levels.
• May assist in maintaining stock levels and pricing on showroom displays, ensuring displays are presented professionally.
• Participates in scheduled physical inventory, random audits, and daily cycle counts to ensure inventory accuracy within the warehouse meets established standards.
• Performs end-of-billing procedures to ensure inventory is correctly committed and reduced.
• Collects modes of payment (cash, check, credit card), may apply payment to invoice, and may reconcile daily transactions.
• Establishes working relationships with all departments and branches of the organization to resolve issues.

Requirements

• Zero (0) to two (2) years of experience in related parts sales.
• Prior experience working with ERP/MRP programs preferred.

About the Company

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world’s largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, and Life insurance.
• 401(k) Savings Plan with Company Match.
• Paid Parental Leave.
• Tools Purchase Program.
• Tuition Reimbursement.
• 10 Paid Holidays.
• Generous Footwear, Eyewear, and Safety Equipment Discount Program.
• Paid Training and Development Programs.