Parts Coordinator

Primary Duties & Responsibilities

• Process parts orders received by phone, email, or in person from customers and employees.
• Review orders for accuracy, including pricing, quantities, and part numbers.
• Verify parts availability and coordinate timely order fulfillment.
• Research parts and prepare quotes for customers and service technicians.
• Receive incoming parts shipments and help maintain accurate inventory levels.
• Perform cycle counts and assist with warehouse and service van inventories.
• Support the service department by dispatching technicians and assisting with daily scheduling.
• Prepare and review work orders prior to invoicing.
• Work closely with technicians, sales, and other departments to ensure efficient branch operations.
• Maintain an organized, clean, and efficient parts department.
• Answer incoming calls and provide prompt, professional customer service.

Qualifications

• Minimum of 2 years of experience in parts administration within the material handling industry required.
• Previous service coordination or dispatch experience is a plus.
• Strong customer service and communication skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and able to work independently or as part of a team.
• Working knowledge of lift truck and/or aerial equipment parts.
• Able to accurately process parts and service paperwork.
• Strong time management skills and attention to detail.
• Proficient with Microsoft Office and computer-based inventory or service management systems.