Parts Back Counter Associate - Fontana, CA

What's in it for You

The Parts Department Back Counter Person at Velocity Vehicle Group will experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage.

Job Duties

• Assists technicians with locating, ordering & providing parts from multiple sources needed to perform repairs
• Maintains customer goodwill by interacting positively with internal and external customers
• Fulfills customer requests
• Provides price, availability, and quotations for customers
• Places orders for customers according to customer specifications
• Serves as a liaison between the parts department and the service department
• Follows prescribed cash, credit, and check processing procedures of the dealership
• Pulls parts for technicians
• Updates emails to the Service Department as needed
• Calls multiple vendors to procure parts as needed
• Processes and documents cores for returns
• Processes new returned parts as required
• Accurately records all sales and/or transactions
• Performs routine housekeeping tasks to maintain area clean
• Uses dealership equipment and resources safely and proficiently
• Contributes to team effort by accomplishing tasks

Customer Service Duties

• Communicates with customers regarding parts issues
• Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
• Treats customers fairly and honestly and demonstrates the company’s commitment to superior customer service and ethical business practice

Required Skills and Qualifications

• High school diploma or the equivalent
• Excellent customer service skills
• Strong communication skills
• Knowledge of supplies, equipment, and mechanical parts
• Proficient in relevant computer applications
• Experience in a customer service environment preferred
• Data Entry and strong typing skills preferred
• Ability to effectively listen
• Ability to interpret customer needs

Physical Requirements

• Must be able to lift up to 50 pounds at times
• Must be able to pass post-offer drug test, physical and background check

Compensation

$22-$28/hour (depending on experience and qualifications)

Plus Commission

Full-time position

Benefits

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities