Parts Associate - Shop Customer Service

About the role

Act as a liaison between shop management, external vendors and category management. Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS). Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices. Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts. Monitor work orders to ensure parts are checked out properly. Monitor various reports to ensure compliance. Create and close purchase orders. Create Pro numbers to track shipments. Set up invoices to be paid and coordinate with A/P to ensure timely remittance. Other tasks and responsibilities related to supporting the shop staff.

Requirements

• 2 years of customer service experience
• Strong computer skills, including Microsoft Office
• Available to work a variety of shifts, including days, and occasional after-hours and/or weekends

Preferred qualifications

• Transportation industry experience
• Experience in a vehicle maintenance shop
• Excellent verbal and written communication skills

Physical requirements

• Safely move and/or stand for extended periods of time in a shop and office setting
• Tolerate occasional loud noise levels
• Move objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
• Reach (including above your head), bend, climb, push, pull, squat and kneel as necessary to perform the job duties
• Safely operate a forklift (training certification provided) to unload or move large parts pallets, as needed

Benefits

• Pay starts at $22.10/hour
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance