Parts and Service Specialist

About the role

The Parts and Service Specialist at Murphy-Hoffman Company, LLC is responsible for both the responsibilities of a Service Advisor and Counter Salesperson. They coordinate customer repair requests, estimate costs, assist in clerical duties, and manage parts and supplies for the Parts Department.

Essential Functions

• Insure customers are greeted openly and friendly
• Coordinate customer repair requests
• Estimate cost of repairs within set guidelines
• Assist Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing, and repair preparation for warranty
• Aid in Parts Department by assisting customers and mechanics in securing needed parts and supplies
• Achieve monthly sales and gross profit forecasts and seek out and solicit parts sales
• Coordinate customer repair orders with Service Manager and Shop Foremen for task assignment
• Coordinate with Foremen for proper work scheduling of all shop business
• Ensure customers receive the most expedient service available through questioning and understanding repair requests
• Work with customers and mechanics to fill parts requirements
• Prepare invoices for all over the counter sales and house requisitions for all parts that are issued to the shops
• Enter all lost sales into the inventory system so that proper inventory items and levels can be maintained
• Prepare information for the Parts Manager on parts which may be required for inventory
• Work with Service Manager to ensure timely action taken and settled in areas of disputes and warranty
• Inform the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop
• Advise customers of needed service work, as well as suggest additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.)
• Participate in training to stay current on technical and warranty issues
• Assist in maintaining a clean shop and office area
• Perform other duties as assigned by a supervisor

Qualifications

• CDL (preferred)
• Minimum 4 years' experience in related field
• Prefer experience dealing with the public in sales/service capacity
• Computer experience (preferred)
• Strong customer relations and communication skills
• Good leadership abilities
• Positive can-do attitude

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About MHC

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.