Parts and Service Sales Representive

About the role

The Parts and Service Sales Representative develops and maintains customer relationships within an assigned territory to grow Goodfellow Corporation's parts and service business. This position visits customer locations, identifies equipment and operational needs, recommends appropriate parts and service solutions, and provides responsive follow-up and support. The role serves as an important connection between customers and Goodfellow's Parts, Service, Sales, and operational teams. The Parts and Service Sales Representative is expected to grow business with existing customers, develop new accounts, identify opportunities with owners of competitive equipment, and support all product lines carried by the organization.

Responsibilities

• Build and maintain strong customer relationships through regular in-person visits, phone communication, and timely follow-up.
• Identify customer parts and service needs and recommend solutions that provide value and support customer operations.
• Promote and sell Goodfellow parts and service solutions across all product lines carried by the organization.
• Develop additional business with existing customers while actively pursuing new customers and owners of competitive equipment.
• Manage an assigned sales territory and maintain consistent customer contact based on account needs and business opportunities.
• Identify sales opportunities, customer needs, and potential service requirements during customer visits and communicate those opportunities to the appropriate Goodfellow team members.
• Coordinate with Parts, Service, Sales, and branch leadership to develop quotes, resolve customer needs, and deliver appropriate solutions.
• Follow up promptly on customer requests, quotes, orders, service needs, and open issues.
• Provide sound product and service guidance while recognizing when technical or operational concerns should be escalated to the appropriate department manager.
• Develop relationships with key accounts and work to strengthen customer loyalty and long-term business partnerships.
• Maintain awareness of customer equipment, business activity, and competitive equipment within the assigned territory to identify future opportunities.
• Maintain accurate customer, sales activity, opportunity, and follow-up information in company systems as required.
• Communicate customer feedback, concerns, and market information to appropriate branch and company leadership.
• Prioritize customer needs effectively, including urgent requests and high-pressure situations.