Inside Sales and Service Representative - Parts

About the role

Ingersoll Rand is a technology‑leader with over 160 years of innovation, operating with the energy of a startup. The company creates mission‑critical flow creation and life‑science technologies – from compressors to precision handling of liquids, gases, and power – to boost industrial productivity, efficiency, and sustainability. Supported by 80+ brands, its solutions serve life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. The Inside Sales & Service Representative – Parts position is based in Greer, SC (reports to the Norcross Customer Center).

This role provides sales support from inquiry to delivery, including parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As experience grows, the representative assists the outside sales force with lead generation, market intelligence, and customer contact, and may eventually handle special projects requiring supervision of complex orders or coordination with external entities.

Responsibilities

• Handle inbound customer requests to generate sales of compressed air products, services, and parts
• Assist customers with parts identification and generate quotes that successfully transition to orders
• Manage orders to ensure delivery schedules are met
• Act as the key customer contact, providing information on the complete sales cycle from quote through delivery
• Mentor peers and share best practices with less experienced team members as needed
• Manage inventory to maintain appropriate stocking levels
• Ensure the order process is complete and error‑free
• Manage outside purchases and product transportation expenses effectively and efficiently
• Maintain environmental, health, and safety compliance
• Operate forklift in the Parts Warehouse in compliance with safety standards
• Maintain all paperwork, purchase orders, etc., to respond to customer inquiries timely and meet internal process requirements
• Prepare sales and activity reports, presentations, studies, and research as requested
• Travel occasionally within the US for meetings, employee training, and other business needs (5‑10%)
• Perform physical tasks including regular use of hands/fingers, walking, stooping, kneeling; lift or move up to 10 lbs regularly and occasionally lift or move 40+ lbs

Requirements

• High school diploma or GED required
• 2+ years of customer service experience

Qualifications

• Associates Degree or 2‑3 years of relevant experience required
• Bachelor’s Degree preferred
• Technical background highly preferred
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire
• SalesForce experience a plus
• Forklift certification a plus (we’ll certify you!)

Skills

• Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity
• Ability to communicate effectively to all teammates, providing responses and updates timely
• Excellent multi‑tasking skills to receive information and requests via multiple media methods
• Excellent written & verbal communication skills
• Organizational skills – ability to manage time and multi‑task
• Thinks and acts strategically
• Customer service focus – understand the need, solve problems, and respond in an efficient manner

Benefits

• Health care options: medical and prescription plans
• Dental and vision coverage
• Wellness programs
• Life insurance
• Robust 401(k) plan
• Paid time off
• Employee stock grant