Inside Sales and Service Representative - Parts

Location: Menomonee Falls, WI

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.

About the Role

This is an Inside Sales & Service - Parts position based out of the Menomonee Falls Customer Center. The role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, they support the outside sales force with lead generation, market intelligence, and contact with current customers. Experienced representatives may also be assigned to Special Projects involving hands-on supervision of highly complex orders or coordination with external entities.

Responsibilities

• Handle inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes to ensure successful transition to orders.
• Manage orders to ensure delivery schedules are achieved.
• Act as key customer contact to provide information throughout the sales cycle from quote to delivery.
• Mentor peers and share best practices with less experienced team members.
• Manage inventory to stocking levels and ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively.
• Ensure environmental, health, and safety compliance, including operating a forklift in the Parts Warehouse within compliance.
• Maintain all paperwork, purchase orders, and documentation to respond to customer inquiries timely and meet internal process requirements.
• Prepare sales and activity reports, presentations, studies, and research as requested.

Requirements

• High school diploma or GED required.
• 2+ years of relevant experience required.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and/or move up to 10 lbs. and occasionally lift and/or move 40+ lbs.

Core Competencies

• Uses data analysis and excellent processes to predict problem areas and identify opportunities.
• Ability to communicate effectively with all teammates, providing timely responses and updates.
• Excellent multi-tasking skills to handle information and requests via multiple media methods.
• Strong written and verbal communication skills.
• Organizational skills – ability to manage time and multi-task.
• Strategic thinking and acting.
• Customer service focus – understanding needs, solving problems, and responding efficiently.

Preferences

• Bachelor’s Degree preferred and will be considered in lieu of experience.
• Technical background highly preferred.
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs after hire.
• SalesForce experience a plus.
• Forklift certification a plus (training provided if needed).

Travel & Work Arrangements

This position is based onsite in Menomonee Falls, WI and may require occasional travel within the US for meetings, employee training, and other business needs (5-10%).

Benefits

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, communities, and environment, as well as individual health and well-being. Our comprehensive benefits package includes:

• Health care options like medical and prescription plans, dental, and vision coverage.
• Wellness programs.
• Life insurance.
• Robust 401(k) plan.
• Paid time off.
• Employee stock grant.