Parts and Accessories Associate (part-time)
About the role
For over two decades, MotoSport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we’ve been driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company, we’re dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us, you’re not just talking to a salesperson — you’re connecting with someone who rides, wrenches, and lives the lifestyle. We are committed to providing the highest level of service in the powersports industry. We are hiring a part-time Parts and Accessories Associate / Sr. Parts Associate that is passionate about the industry and ready and waiting to consistently deliver upon that commitment. This is a customer-facing position responsible for delivering a friendly, efficient experience to walk-in and phone customers while supporting the day-to-day operations of the parts department. This position will report into the Parts Manager.
Responsibilities
- Core responsibilities include fulfilling parts requests from the service department, receiving and stocking shipments, managing special orders, and maintaining accurate documentation.
- Greets and handles over-the-counter customers in a friendly manner
- Gives first priority to over-the-counter customers, telephone customers provided second priority
- Suggests other items to customers to ensure they are being given an opportunity to purchase all items they require
- Handle requests for parts from service department
- Check in and receive parts and accessories shipments
- Match and staple purchase order and bill of lading and forward to Parts Manager
- Stock items received
- Notify customers of receipt of special orders by phone. If not picked up within 5 business days, notify customers via postcard