Parts Advisor I
About the Role
Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 11 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 200+ employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!
Job Summary
The Parts Advisor supports and assists over all company goals in relation to Parts Sales goals, provides excellent service for our internal and external customers. The Parts Advisor will also have responsibility to assist customers over the phone in a proficient and friendly manner.
Responsibilities
- Accurately completes parts requests from inception, ordering process, to fulfilling customer orders.
- Assure parts are handled and stored properly to prevent damage.
- Keep very accurate and detailed records to facilitate accurate inventory levels.
- Facilitate warranty process and assure time frames are met to collect on warranty claims.
- Keep management informed of discrepancies in quantity, quality, or location of parts.
- Suggest process improvements to improve customer support, quality, and efficiency.
- Keep parts counter and storage area clean and safe by putting things away in proper locations.
- Perform physical inventory.
- Answer phone calls, providing price quotes and other information.
- Notify the Shop Foreman and the customer that ordered parts have been received.
- Participate in all training programs that are made available.
- Follow all company safety policies and procedures and immediately reports any and all accidents to a manager.
- Pick up and deliver parts locally as required.
- Ensure that parts are charged out on RO's.
- Assist customers at front counter as needed.
- Maintain a friendly professional demeanor when working with all customers (both internal and external).
Knowledge, Skills and Abilities
- Very strong attention to detail and strong mathematical aptitude.
- Ability to lift up to 50 lbs.
- Strong PC skills and legible handwriting relating to part numbers and inventory levels.
- High initiative for process improvement and customer satisfaction.
- Ability to work independently and work with minimal supervision.
- Ability to perform accurate inventory accounts.
- Skilled to operate material handling equipment such as hand carts (manual and motorized), scissor lift, jacks, etc.
Requirements
- Minimum 3 years of automotive or truck experience.
- 3 years in warehouse setting preferred.
- Solid knowledge of the industry.
- Associates Degree preferred.
- Strong work ethic and initiative.
- Obtain a Forklift Certification.
Why Join Bentley Truck Services?
- 35 Years of Industry Experience: For over 35 years, Bentley Truck Services has been a trusted provider in the medium and heavy-duty truck industry. We offer the stability of an established organization with a clear direction for future growth.
- Family-Owned and Operated: As a family-owned business, we value integrity, accountability, and long-term relationships—both with our customers and our employees.
- Supportive Environment: We will invest in your development and provide the tools needed for your success.
Benefits
- Competitive pay
- Paid Time Off (PTO)/Sick Time
- Paid Holidays
- Generous 401k match
- Medical, Dental, Vision
- Employee Referral Bonus
- Company Paid Life Insurance
- Supplemental Life, LTD, STD, Critical Illness, and Accident Insurance
- A supportive, team-driven work environment where your contributions matter