Parts Administrator

Position Overview

Duties for the Parts Administrator will include issuing POS, ordering HVAC parts for customer’s equipment, following up with customers on estimated time arrival for parts, researching warranty parts and following up on credits, quoting repairs with non-policy customers, scheduling follow up calls/repairs with the customer, and other duties as assigned.

Responsibilities

• Issuing, receiving, and batching PO’s.
• Ordering HVAC parts for customer’s equipment.
• Conduct semi-yearly physical inventories and quarterly spot checks.
• Following up with customers on estimated time arrival for parts.
• Researching warranty parts.
• Quoting repairs with non-policy customers.
• Scheduling follow up call/repairs with the customer.
• Returning customer’s calls to discuss timeline on their part/repairs.
• Researching backordered parts/materials.
• Reviewing parts reports.
• Accurate record keeping.
• Ensuring area is kept clean, organized, and safe.
• Other miscellaneous office duties or project as assigned.

Job Requirements

• High School Diploma required.
• Competency in MS Windows, MS Suite, and MS Outlook.
• Ability to type a minimum of 30 wpm is preferred.
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks.
• Ability to work independently.
• Strong analytical, verbal, and written communication and interpersonal skills.
• Past inventory management experience a plus.
• Experience in HVAC business a plus.
• Ability to work overtime during month-end and peak heating and cooling seasons is a must.

Minimum Physical Requirements

• The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work.
• While performing the duties of this position, the employee is regularly required to listen, talk and hear.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.
• The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate to low.

HomeServe USA is an equal opportunity employer.