Partnership Specialist

Job Overview

The Partnership Specialist supports the partnership team in generating private and public revenue and relationships for Experience Columbus. They work with external partners and internal teams to plan and execute partner events and fulfill partner benefits.

Job Duties and Responsibilities

• Optimize the Small Business Program by developing strategies to grow the program and onboard new partners.
• Serve as the main point of contact for partnership inquiries related to their core benefits, ensuring partners are aware and utilizing all partner benefits, troubleshooting system access, registering them for events, and creating presentations for monthly partner meetings.
• Develop and implement innovative engagement strategies to strengthen partner relationships and encourage long-term participation in the program.
• Fulfill community partner benefits by ensuring brand alignment and accuracy on our website and in the Experience Columbus Visitor Guide.
• Consult cross-departmentally to ensure partners are included in special projects and programming like our holiday gift guide, seasonal marketing campaigns, the marketing Co-Op program, and internal events.
• Own the day-to-day management and integrity of our Customer Relationship Management (CRM) system by tracking partner lifecycles, keeping account details current, and implementing engagement metrics to help shape our retention strategies.
• Analyze and share straightforward reports related to team revenue, progress, and overall company reporting.
• Aid in invoicing, specifically for the Small Business Program by working closely with the accounts receivable team to ensure alignment with our annual revenue goals.
• Review, edit, and approve all partner listings for our digital platforms and flagship print publications, like the Visitor Guide and Tour Planner Guide.
• Plan and execute yearly partnership events by working with our internal events team and the Sr. Partnership Manager to ensure every event is successful and matches our team and program goals.
• Analyze data and implement strategies to increase partner attendance, engagement, and connection at events.

Job Specific Competencies

• Experienced in connecting people and building relationships with corporate and community partners.
• Proficient in using a CRM system for data management.
• Skilled in managing a book of business or working with a membership base.
• Strong in communication, both written and verbal.
• Excellent attention to detail.
• Ability to meet financial targets.
• Ability to communicate complex ideas while making and maintaining meaningful connections.
• Flexible and open to new ideas and different perspectives.
• Capable of working independently and collaborating effectively with others.
• Committed to fostering a culture of innovation and collaboration.
• Committed to Diversity, Equity, Inclusion and Accessibility.
• Proficient in Microsoft Suite 365, Outlook, PowerPoint and Word, and related software.
• Able to work flexible hours, including evenings, weekends, and holidays.
• Familiar with and advocate for the Columbus region.
• Committed to the company values: Value the Voices, Think Forward, Take it On, Create Moments and Live your Passion.

Experience Columbus Competencies

• Demonstrates strong written and verbal communications skills.
• Demonstrates flexibility and openness to new ideas, and different perspectives.
• Demonstrates the ability to work independently but also can be a collaborative team member.
• Demonstrates a strong commitment to fostering a culture of innovation and collaboration.
• Demonstrates a strong commitment to Diversity, Equity, Inclusion and Accessibility.
• Proficient in Microsoft Suite 365, Outlook, PowerPoint and Word, and related software.
• Able to work flexible hours, including evenings, weekends, and holidays.
• Familiar with and advocate for the Columbus region.
• Committed to the company values: Value the Voices, Think Forward, Take it On, Create Moments and Live your Passion.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Viewing computer monitors, frequent talking and/or listening, regular sitting, general “office load,” i.e., laptop.