Partner Technical Support Specialist

Why Join Us

We’re a company that’s consistently on top employer lists. We boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few).

About the Role

Partner Technical Support provides advanced support to sales agents/partners by taking inbound calls to assist them in downloading and/or troubleshooting credit card equipment, VAR setups, serve business customers, install and maintain systems and products, keeps records, and comply with regulations.

Responsibilities

• Support Sales agents by taking inbound calls to assist them in downloading and troubleshooting credit card equipment
• Provide superior level of technical assistance with immediate resolution if possible
• Log all calls in the merchant systems
• Aid with deployment escalations
• Provide reliable and accurate education and/or training to partners about products and services
• Stay up to date with the latest POS equipment and applications
• Aids in projects as needed

Qualifications

• High School diploma or GED, and 2 years of related experience
• Associate's degree preferred

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Additional Qualifications

• Must be 18 years of age or older

Company Information

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.