Partner Support Specialist (part-time)

What You'll Do:

• Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts
• Become an expert on our Via software and book rides for our passengers, serving as the first point of contact and helping hand for our riders
• Thrive in a fast-paced environment tackling an array of customer issues
• Deliver above-and-beyond customer service to our driver-partners, finding new and interesting ways to make customers smile
• Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
• Cook with management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams

Who You Are:

• A clear communicator with excellent reading comprehension and writing skills
• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
• A strong listener and a great conversationalist
• A well-rounded team player who takes ownership of (and pride in) your work
• A strong work ethic and an entrepreneurial spirit
• Dynamic; willing to wear multiple hats and work on projects of all types
• You take initiative to solve problems and get the job done
• Empathy and the ability to put yourself in the customer's shoes
• Ability to work Tuesdays and Fridays 5p - 10p; and Saturdays

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary: $18/hour