Partner Support Specialist

About the role

The Partner Support Specialist (PSS) drives same-store performance and utilization growth within an assigned merchant territory. Success is measured by increased program usage, strong merchant relationships, and consistent portfolio growth.

Responsibilities

• Grow same-store utilization and funded volume from existing merchant partners
• Build and maintain strong, trust-based merchant relationships
• Deliver in-store and virtual training to drive financing awareness and usage
• Conduct regular store visits and outbound calls to support merchant performance
• Ensure in-store marketing is properly displayed and maintained
• Respond quickly to merchant needs and coordinate solutions
• Maintain accurate CRM activity and manage daily territory schedules
• Collaborate with sales leadership and internal support teams

Requirements

• High energy, excellent organizational skills, and strong integrity
• Bachelor’s degree preferred but not required
• Proven track record of achieving measurable sales goals
• Outstanding face-to-face relationship-building skills
• High sense of urgency and customer service orientation
• Ability to thrive in a fast-paced, results-oriented environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Valid driver’s license and car insurance for regional travel

Qualifications

• High energy, excellent organizational skills, and strong integrity
• Bachelor’s degree preferred but not required
• Proven track record of achieving measurable sales goals
• Outstanding face-to-face relationship-building skills
• High sense of urgency and customer service orientation
• Ability to thrive in a fast-paced, results-oriented environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Valid driver’s license and car insurance for regional travel

Skills

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Effective problem-solving and decision-making skills
• Strong organizational and time management skills

Benefits

Details on benefits are not specified in the job posting.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.