Partner Support Specialist

Responsibilities

• Support Agent Bank, Referral Bank, and 1099 partners to ensure service continues to meet both partner and business needs
• Respond to partner inquiries through phone calls, emails, tickets, and the Celero Compass portal
• Manage assigned support tickets and meet established service level expectations
• Serve as a liaison between partners and internal Operations teams, helping provide partners with a single point of contact for operational inquiries
• Work closely with internal departments to research, resolve, and communicate solutions to partner issues
• Support partners with product, pricing, application submission, residuals, and other merchant-related questions
• Collaborate with the Partner Support team and leadership to improve efficiency, share knowledge, and strengthen processes
• Complete administrative tasks related to Partner Support accurately and within agreed service standards
• Attend and participate in job-related training, classes, and webinars

Requirements

• Dallas, TX; Glendale, CA; Rosemont, IL; or Brentwood, TN-based position
• 2–4+ years of previous professional experience in a similar support, operations, or client-facing role
• High school diploma required; bachelor’s degree in a related field preferred
• Merchant acquiring or payments industry experience preferred
• Strong analytical, organizational, and troubleshooting skills
• Able to manage multiple priorities with excellent attention to detail
• Strong written and verbal communication skills
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook
• Ability to understand, interpret, and analyze data
• Comfortable navigating ambiguity and working through time-sensitive challenges
• Self-starter who can work independently while also contributing as part of a team
• Strong decision-making skills, professionalism, dependability, and work ethic
• Able to maintain confidential information

Pay

$60,000 - $70,000

Schedule

Full-time

Benefits

• Comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match)