Partner Support Specialist

About the role

The Partner Support Specialist (PSS) drives same-store performance and utilization growth within an assigned merchant territory. Success is measured by increased program usage, strong merchant relationships, and consistent portfolio growth.

Responsibilities

• Grow same-store utilization and funded volume from existing merchant partners
• Build and maintain strong, trust-based merchant relationships
• Deliver in-store and virtual training to drive financing awareness and usage
• Conduct regular store visits and outbound calls to support merchant performance
• Ensure in-store marketing is properly displayed and maintained
• Respond quickly to merchant needs and coordinate solutions
• Maintain accurate CRM activity and manage daily territory schedules
• Collaborate with sales leadership and internal support teams

Qualifications

• High energy, excellent organizational skills, and strong integrity
• Bachelor’s degree preferred but not required
• Proven track record of achieving measurable sales goals
• Outstanding face-to-face relationship-building skills
• High sense of urgency and customer service orientation
• Ability to thrive in a fast-paced, results-oriented environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Valid driver’s license and car insurance for regional travel