Partner Success Manager - Missouri

About the role

The Partner Success Manager will partner with all teams across our Service department and are responsible for managing our medium- to large-sized implementations. Implementations include the set-up and support of a range of Curriculum Associates' products, including i-Ready & Ready. This also includes driving the annual license renewal and upsell process through high-quality service and attention to educator needs.

Responsibilities

• Provide a high level of service and dedication to students and teachers across the country in achieving academic success via high-quality assessments and instruction;
• Own the development and execution of implementation planning for assigned accounts, thereby delivering task items effectively and on-time;
• Address and resolve educator concerns and capture feedback on our products through regular check-ins;
• Uncover trends in data that highlight student performance and needs, then leverage the data as a coaching tool towards equitable and engaging practices in the classroom;
• Notice and cultivate “champions” and “partners” in your assigned districts to strengthen program implementation;
• Partner with various members of our implementation service teams on retention through identification and quick intervention for “at risk” accounts;
• Help secure renewals by developing strong relationships with key decision-makers and supporting users within the district, school, or organization;
• Support new and prospective implementations by retrieving information for proper set-up of accounts;
• Identify opportunities for expansions within existing implementations and relay this information to our sales team.

Requirements

Customer orientated with strong communication skills.
The ability to maintain accuracy and attention to detail in a fast-paced environment.
Possess strong organizational and time-management skills, along with the ability to multi-task.
Love to collaborate with a wide range of people and disciplines.
Natural problem-solving and analytical capability.
Comfortable or proficient in the following applications: Word, Excel, PowerPoint, and Outlook.
Energized by the prospect of learning new technology and systems.
Comfortable providing gentle push-back and guidance to educators towards best practices and a successful implementation.

Qualifications

• Minimum qualifications: Bachelor’s degree in education or marketing
  5 years or more experience in customer service, sales, or teaching (or a combination)
• Preferred qualifications: Previous experience as a K-12 Educator, in Education Sales, or in Customer Management
  7+ years or more experience in customer service, sales, or teaching (or a combination).

Benefits

Not specified

Pay

This role’s range is $60,750 - $99,750. The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. The Company recognizes that minimum wage varies by location and will ensure all compensation decisions comply with applicable state and local laws.

Schedule

Not specified