Partner Success Manager - Hybrid - F/T

About MindCare Solutions

MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings, and various other clinical settings. We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve.

Partner Success Manager - Hybrid

• Essential Duties And Responsibilities:
• Serve as the main operational contact for assigned partner communities, providing responsive and effective support.
• Aid Providers with scheduling, coordination, documentation needs, and day-to-day operational requests.
• Facilitate communication between Providers, partners, and the Director to ensure smooth service delivery.
• Track provider schedules and ensure that partner communities are informed and prepared for upcoming visits.
• Help manage escalations by gathering information, coordinating responses, and ensuring timely resolution.
• Support new partner and provider onboarding processes as needed.
• Assist in collecting and reviewing service delivery data, including appointment completion, partner feedback, and service metrics.
• Maintain accurate records of partner communications and operational activities.
• Prepare routine updates and reports for the Director of Operations.
• Build and maintain strong, supportive relationships with partner facilities and community leadership teams.
• Collaborate closely with clinical teams, business development, and internal operations to ensure seamless partner experiences.
• Communicate operational updates, changes, and expectations clearly and proactively.
• Afford administrative support to the Director as needed to help drive regional performance.

Benefits

• Full health and wellness (Medical, Dental, Vision)
• Flexible spending account
• 401K with 4% match
• Company paid life insurance
• Voluntary life/AD&D, short/Long term disability
• Positive work environment/culture
• Company paid holidays
• PTO

Required Qualifications

• Associate’s degree required, bachelor’s degree in healthcare administration, Business, Communications, or related field preferred.
• 2+ years of experience in healthcare operations, customer service, partner success, or administrative support roles.
• Strong organizational and time management skills with attention to detail.
• Excellent interpersonal, communication, and problem-solving abilities.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Healthcare or post-acute care experience strongly preferred.

Pay Range For This Role Is 60,000 - 70,000 USD per year (Columbus, OH)