Partner Success Manager, Community Impact

About the role

The Partner Success Manager, Community Impact, plays a critical project manager role helping our valued customers achieve their strategic objectives and maximum value from their investment in FoundationCCC. This position leverages FoundationCCC’s robust Finance, Operations, Workforce and Call Center infrastructure to deliver support services, including financial assistance to communities across California.

Responsibilities

• Serve as the liaison between the customer and the Foundation ecosystem, streamlining partnerships with Community Impact, Equity, Business Operations, Finance, HR, and others.
• Ensure optimization and collaboration of Foundation business units to deliver outstanding service to clients, particularly for support services, call center, grant administration, payment distribution, technical assistance programs and more.
• Provide crucial project management to support projects including community outreach and awareness campaigns, call center and helpdesk, consumer assistance programs, case management, student training programs and more.
• Develop credibility as a trusted liaison with internal and external partners and drive continued value of our services.
• Manage project plans, timelines, milestones, deliverables, dependencies, documentation, and follow-up actions.
• Cook up project-level communication with internal teams and partner contacts, ensuring timely follow-up, clear action items, accurate documentation, and alignment with established escalation protocols.

Requirements

• Practices ownership, takes accountability, and has the ability to manage own work, prioritize tasks, and deliver quality products on time with limited supervision.
• Minimum five (5) + years progressive experience in managing program/system implementation, or client/project management.
• Minimum of two (2) + years of experience in an education or nonprofit environment preferred.

Qualifications

• Relevant BA/BS, equivalent work experience, or a combination of both.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Experience with project management tools and methodologies.
• Excellent problem-solving and analytical skills.

Benefits

FoundationCCC offers competitive compensation, generous PTO, and paid holidays. Medical, dental, and vision plans, Flexible Spending Accounts, Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings are also provided. CalPERS retirement program and optional 403(b) and 457 Retirement plans are available. Carrot reproductive health and fertility support is offered, along with tuition reimbursement. Public Service Loan Forgiveness certified employer status is also provided.

Pay

Budgeted Annual Salary Pay Range: $90,000.00 - $95,000.00

Schedule

Remote within California