Partner Success Executive

About givestar givestar is building the next generation of charitable giving. Our platform is designed to make fundraising more social, engaging and rewarding for the people raising money, the charities they support, and the events that bring them together. While many of the world's established fundraising platforms were built more than two decades ago, givestar was created around how people use technology today: mobile-first, connected and community-driven. And we're well beyond the idea stage. givestar has already helped raise around $70m for charity, built a community of approximately 750,000 users, and works with major charities and fundraising events. With around 10,000 new users joining each week, the foundations are in place for the next stage of growth. Following a $12m Series A, we're now moving from startup to scale-up. We're investing across our leadership, product, engineering and commercial teams, while accelerating our expansion into the US. About the role givestar partners with major mass-participation event organisers across North America, including marathons, half marathons, Spartan and Tough Mudder, as their official fundraising platform. We're looking for a Partner Success Executive to help look after these partnerships day to day. You'll be a key contact for our event partners, making sure they're supported, commitments are delivered and partnerships run smoothly. There's quite a lot to keep on top of. You'll be coordinating different people, actions and timelines across our partners and teams at givestar, making sure things keep moving and spotting problems before they become bigger issues. You'll also help us understand how our partnerships are performing and where we can make them better, working with teams across givestar to turn feedback and ideas into action. Location: Austin, TexasThis role will initially be remote. As we continue to build our US team, we plan to establish a workspace in Austin and move towards a flexible hybrid working model. We're therefore looking for candidates who are based in the Austin area. What you'll be doing Own partner relationshipsLook after the day-to-day relationship with major US event partners, including Spartan, Tough Mudder and other mass-participation and endurance brands.Be a go-to contact for partners, making sure they feel supported and know who to come to when they need something.Get to know our partners, their priorities and what they want to achieve with givestar. Deliver and implementMake sure partner commitments and deliverables are completed on time and to a high standard.Support the setup of new partnerships and their ongoing delivery.Keep on top of actions, dependencies and timelines across partners and teams at givestar, making sure nothing gets missed.Spot potential issues early and help resolve them, bringing in the right people where needed. Grow partnership valueLook for ways to get more value from our partnerships over time.Come up with ideas that could improve performance, efficiency or impact.Work with partners and teams across givestar to put those ideas into practice.Look at what's working and use what you learn to improve future activity. Insight and reportingTrack and report on how partnerships are performing.Turn performance data into clear updates for partners and the wider givestar team.Use performance data to spot trends, opportunities and areas that need attention, and suggest practical ways to improve our partnerships. Work across the companyWork closely with Sales, Product and Marketing to make partner handovers and delivery as smooth as possible.Share partner feedback and insights with the wider team.Help us improve how we work with US partners as the team grows.Share what you're learning so we can keep improving the partner experience. What we're looking forExperience in partnerships, account management, customer success, client services or another role involving relationship management and coordination.Strong organisation and project management skills, with the ability to keep track of multiple people, priorities, actions and deadlines.Strong written and verbal communication skills and confidence working with both partners and internal teams.A proactive approach to solving problems and good attention to detail.Confidence working with data and reporting on performance.A collaborative approach and comfort working in a fast-moving environment.Comfort working remotely and coordinating across US and UK time zones.Authorisation to work in the United States without visa sponsorship. It would be great if you also haveAn understanding of APIs and third-party integrations.Experience with mass-participation events or charity fundraising.Confidence using modern productivity tools, including AI-assisted tools where useful.Experience with conversion funnels and improving CRM performance.Experience working in an early-stage or high-growth business. Why givestar? givestar is at a really interesting point in its growth. There's already a product in market, a large and growing community using it, and plenty still to build. For our Partner Success Executive, that means joining as we're growing our presence in the US and developing how we work with major event partners. You'll get exposure to some exciting partnerships, work with teams across givestar and have the chance to help improve how we support our partners as we grow. If you're looking for a role where you can build relationships, get involved in the day-to-day work and see the impact of what you do, we'd love to hear from you