Partner Success Director - Midwest

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is to power deeper understanding in healthcare. We’re a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. With offices in San Francisco, New York, and Pittsburgh, we process millions of medical conversations monthly, driving real, lasting change in the industry.

About the role

As a Partner Success Director at Abridge, you own the relationship with your health system partners—full stop. You are the face of Abridge: the trusted advisor executives call, the person clinicians rely on, and the expert who understands each partner’s people, priorities, and growth potential better than anyone. This is a high-touch, high-ownership role where you’ll go deep with a focused book of partners to deliver service, urgency, and strategic partnership that sets Abridge apart.

Responsibilities

• Partner Development:
  • Build and maintain strong executive, operational, and technical relationships across your health system partners—wide enough to avoid single points of failure, and deep enough to make Abridge indispensable.
  • Serve as the primary point of contact, providing clear, timely, and reliable communication that earns confidence and keeps stakeholders aligned.
  • Act as a trusted advisor to health system leaders, offering strategic guidance that connects Abridge’s capabilities to their clinical and operational priorities.
  • Analyze partner data—usage trends, adoption patterns, growth potential—to spot early signals, mitigate risks, and build data-backed narratives for stakeholder conversations.
  • Conduct regular executive business reviews to assess product performance, share value attainment, and align on expansion opportunities.
  • Collaborate with sales to identify and advance expansion opportunities, outlining goals, milestones, and action plans while presenting new features with clear ROI.
  • Track partner expansion metrics and contribute directly to revenue growth and retention targets.
• Clinician Success:
  • Build deep, trusted relationships with clinicians, understanding their workflows, pain points, and objectives to anticipate needs proactively.
  • Offer guidance and best practices that directly improve clinician workflows, productivity, and patient outcomes.
  • Provide product training and onboarding support to ensure smooth adoption and optimal utilization.
  • Proactively identify and resolve clinician concerns, collaborating with internal teams for timely solutions.
  • Monitor clinician satisfaction and adoption data, converting early signals of engagement or friction into targeted interventions for sustainable utilization.
• Partner Advocacy:
  • Partner internally with sales, product, and cross-functional teams to drive partner growth, remove adoption barriers, and ensure partners experience Abridge at its best.
  • Serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
  • Contribute to partner success resources—case studies, engagement materials, communication strategies—to scale wins across the team.

Requirements

• Proven experience and passion for customer-facing roles, such as management consulting, enterprise SaaS, or health system innovation.
• Strong understanding of the healthcare landscape, including challenges faced by large health enterprises and clinicians.
• Exceptional problem-solving skills with a proactive, results-oriented mindset.
• Thrive in a high-touch model: managing a focused book of strategic partners where relationship depth and outcome quality matter more than volume.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport at all levels.
• Technical aptitude to quickly understand and communicate complex software solutions.
• Genuine passion for Abridge’s mission—energized by what we’re building and why it matters.
• Strong organizational and project management capabilities.

Benefits

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.
• Comprehensive Health Plans: Medical, dental, and vision coverage for full-time employees and their families.
• HSA Contribution: Monthly contributions if you choose a High Deductible Health Plan.
• Paid Parental Leave: Generous leave for all full-time employees.
• Family Forming Benefits: Resources and financial support for family planning.
• 401(k) Matching: Contribution matching to invest in your future.
• Personal Device Allowance: Tax-free funds for personal device usage.
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
• Mental Health Support: Dedicated access to therapy and coaching.
• Sabbatical Leave: Paid leave after 5 years of employment.
• Compensation and Equity: Competitive compensation and equity grants for full-time employees.

Pay

Compensation range: $130,000 – $160,000.