Partner Solutions Lead
About the role
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
What You'll Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
- Refine the technical side of LogicMonitor’s partner delivery assurance program, including readiness assessment, hands-on coaching, QA review, and delivery quality standards
- Work closely with our Technical Enablement team to ensure awareness and compliance with badge and certification prerequisites that are designed and delivered by the training team
- Work closely with Professional Services, Technical Enablement, and Solutions Engineering to define what a “good” implementation looks like and how we measure a successful partner delivery
- Review partner consultant work, technical demos, and implementation outcomes to coach, guide, and validate delivery readiness
- Act as the main technical point of contact for partners as they start delivering projects, answering questions, reviewing configurations, and helping them troubleshoot blockers
- Participate in early projects by shadowing or co-working with partners to ensure they’re applying best practices and meeting expectations
- Surface recurring partner gaps and contribute to building tools, templates, and technical resources to support partner success at scale; additionally, solicit best practices from Partners to feed a continuous cycle of delivery best practices for LogicMonitor
- Collaborate cross-functionally to refine how we track and score partner readiness and technical performance over time
Requirements
- 5+ years of hands-on practical experience in technical implementation, solutions engineering, or professional services
- Strong understanding of infrastructure monitoring, observability, or IT operations tools (LogicMonitor strongly preferred)
- Experience guiding technical users through product setup, configuration, or troubleshooting in a customer or partner-facing environment
- Ability to review and give feedback on technical work, including dashboards, alert routing, integrations, or platform configurations
- Comfortable working across teams and jumping between technical delivery, feedback sessions, and program design discussions
- Strong communicator who can explain technical concepts clearly and build trust with partner engineers
- Interest in helping build a new program from the ground up, including shaping processes, creating tools, and improving how we support partner delivery
Qualifications
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Anticipated Application Close Date: 05/11/26
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.