Partner Services Director

Responsibilities

• Oversees daily operations of the Partner Services Department to ensure excellent customer service for all partners and compliance with Assistance Dog International (ADI), SSD and other applicable standards
• Conducts interviews and meets with applicants throughout the application process to assess their qualifications for receiving an assistance dog
• Supports applicants and candidates as they move through the process of receiving an assistance dog by providing regularly scheduled check-ins
• Collaborates with assistance dog training staff to match dogs, creates team training schedules, and oversees logistics of team training
• Ensures all partners complete recertification annually, including scheduling and overseeing individual and group testing times
• Administers public access evaluations to assess partner compliance
• Oversees ongoing follow up support to partners to ensure standards are met and health and wellness is maintained for the person and their dog
• Collaborates with the assistance dog training department to coordinate ongoing training support
• Organizes and oversees partner special events
• Ensures that all standards of ADI are met or exceeded including documentation and standards for follow-up care
• Promotes the use and application of Person-Centered approach

Qualifications

• Bachelor’s degree in a related field and four years’ experience in human services or related field; A combination of education and experience that provides the needed skills and knowledge may be considered
• Supervisory experience required
• Two years’ experience in the assistance dog industry preferred
• Ability to communicate both orally and in writing and able to read, interpret and apply written information, as well as public speaking
• Able to learn and apply intermediate computer skills, including the use of software and other web-based systems
• Successful completion of FBI, Child Abuse, and State clearances
• Valid driver’s license and access to a properly insured/maintained vehicle

Benefits

• Full-time, Exempt position
• $43,680 per year
• Comprehensive benefits package comprised of medical, dental, vision, paid time off, 401K, career advancement, tuition reimbursement, wellness programs, and more