Partner Sales Manager

At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. Our holistic approach to CX sets us apart in the market. We don’t just provide software—we offer a proven CX framework backed by hands-on support. Our platform is built to be easy to deploy, intuitive to use, and scalable without chaos. Every role in our company contributes to our mission of providing and creating exceptional experiences. Collaboration, innovation, and a shared commitment to excellence define our culture.

About the role

Broadvoice is seeking a dynamic and driven Partner Sales Manager (PSM) to join our growing Channel Sales team. This partner-facing role is pivotal in accelerating joint sales efforts and deepening strategic relationships across our channel ecosystem. As a key partner-facing business development resource, you will serve as a trusted advisor and brand ambassador, ensuring partners are equipped, engaged, and empowered to sell Broadvoice’s CX solutions effectively.

The Partner Sales Manager will drive revenue growth through strategic relationships with channel partners, including Technology Advisors, MSPs, VARs, and platform providers. This role involves recruiting, onboarding, enabling, and managing partners to ensure alignment with company goals and successful execution of sales strategies.

Responsibilities

• Own the end-to-end onboarding experience for new partners, ensuring a seamless ramp-up
• Deliver ongoing training and enablement to drive partner sales success
• Support pre-sales activities including proposals, quoting, and closing documentation
• Review and validate partner orders for accuracy and completeness
• Collaborate with Sales Engineers, Channel Managers, and Solutions Architects throughout the sales cycle
• Track and document sales milestones to ensure visibility and accountability
• Cultivate long-term relationships with partners and customers to drive loyalty and growth
• Represent Broadvoice as a brand ambassador in the channel community
• Resolve partner and customer concerns proactively to deliver strong CSI results without escalation

Qualifications

• Experience in Channel Sales
• Proven success in sales or sales support roles with a customer-first mindset
• Strong organizational skills with the ability to manage time and priorities effectively
• Excellent verbal and written communication skills
• Confident presenter in both in-person and virtual settings
• Experience in telecommunications and B2B SaaS environments is a plus
• Success in building and scaling partner programs that drive revenue and operational efficiency
• Exceptional relationship-building and communication skills
• Willingness to travel nationally up to 15%

Benefits

• Grow Your Career: Advance your skills with clear growth paths, learning resources, and mentorship.
• Enjoy Flexibility: Remote-first approach with a focus on work-life harmony.
• Community & Culture: Be part of a team that values diversity, inclusion, and a sense of belonging.
• Make an Impact: Your ideas are heard, and your work contributes to building a more reliable and process-oriented infrastructure for Broadvoice’s future.