Partner Relations Manager

Position Summary

Our mission is to create equitable access to high-quality after-school and summer programs that inspire curiosity, courage and kindness. We use a co-design approach with our district and community partners to achieve our mission, making sure that we center the hardest-to-reach children and families in the design of our programs. The Partner Relations Manager is integral to our equity-centered, mission-aligned, co-design process with our district and community partners.

Primary Duties/Responsibilities

• Partner Relationship Management

• Develop long-term relationships with key stakeholders
• Act as the primary point of contact for all district and community partners
• Understand the unique needs, goals and challenges of the partner and community
• Partner with internal teams to ensure programs are aligned with partner expectations, student needs, staffing needs and EDMO’s mission
• Check in quarterly with relationships held by the Senior Program Managers (e.g. School Principals/Vice Principals at each location)

• Partnership Development

• Develop and implement a clear vision and strategy around establishing and maintaining relationships with important and influential stakeholders in the partnership and local community
• Identify and outreach to community partners and agencies that can add value to the partnership
• Work with the internal EDMO team to create any new systems needed to support new community or district partnerships
• Schedule, prepare, and lead regular, organized meetings with key partners or potential new partners

• Program Operation and Management

• Familiarize yourself with each partner's scope of work and ensure the programs include all aspects of the agreed scope of work between EDMO and partner
• Offer on-site support as needed to support Senior Program Managers in overseeing the day-to-day operations of programs
• Gather feedback from partners, field staff, families and internal stakeholders to identify trends and improvement opportunities
• Turn feedback and insights into actionable recommendations that support stronger program outcomes
• Mandatory daily visits to program sites to check on program operations and metrics; create process improvements as needed based on site feedback
• Use creative thinking and problem-solving skills to develop relevant and timely program solutions
• Advise partners on key profitable and efficient program delivery options

• Supervisory Responsibilities

• Supervise, coach and support Senior Program Managers, to ensure effective operations and partnership satisfaction
• Lead performance review cycles for Senior Program Managers
• Hold Senior Program Managers accountable for operations, compliance, communication and job performance
• Create and manage site training schedules, including any speciality partner contract training
• Ensure Senior Program Managers are equipped to create training content agendas and to lead and implement all training and tools
• Provide regular guidance, feedback and support to ensure effective program operations and strong partnership satisfaction
• Oversee and manage site spending, labor costs, and vendor contracts across all sites within assigned partnerships
• Project Management: Lead project management duties for each partnership assigned, outlining deliverables and holding all parties accountable for meeting deadlines
• Facilitate information flow from partners to internal teams, ensuring communication flow from partners to EDMO departments and back to partners

• Performance Monitoring and Improvement

• Monitor and evaluate the success of partnership initiatives, making data-driven recommendations for improvement and growth
• Conduct, facilitate, or participate in regularly scheduled partnership reviews to ensure EDMO is satisfying partners’ program and service level requirements
• Review program evaluation results and create measurable action plans with Senior Program Managers to address any concerns

• Revenue Generation

• Communicate current partners’ interests and needs to the Director of Partnerships, Partnership Growth Manager, and internal EDMO team to convert into future revenue generation streams or programs
• Inform partners/clients of additional or future programs/services that EDMO may be considering

• Collaboration and Communication

• Collaborate with cross-functional teams to drive partnership initiatives, negotiate agreements, and manage ongoing relationships
• Inform internal teams (Curriculum, Warehouse, Field Operations, Customer Relations, etc.) of outcomes from reviews and make adjustments as necessary

Knowledge, Skills, And Abilities

• Bachelor’s degree in a relevant field such as Business, Marketing, Communications, or a related discipline
• Four (4) years of experience in a similar role or related field; two of which are preferred to be in a supervisory role
• Strong negotiation, communication, and interpersonal skills to effectively convey information and collaborate with partners and stakeholders
• Experience in negotiating agreements and contracts with partners and ensuring terms are favorable for all parties
• Collaboration skills to work closely with different departments and teams within the organization to support partner initiatives
• Management ability to lead partner meetings and guide Senior Program Managers in a manner consistent with EDMO values and mission
• Experience in acquiring, retaining, and nurturing partnerships to meet organizational goals
• Collaborative mindset and the ability to effectively work with cross-functional teams
• Proficient in systems (Google, Slack, Monday, etc)
• A customer-oriented attitude and aptitude, ability to think like a partner
• Experience in an education related field is a plus!

Edmo Offers

• New hire welcome package/gift
• Health Benefits: Medical, Dental, Vision, Life AD&D
• Paid Time Off. Holiday Pay: 13 Federal Holidays + winter holidays (TBD closure days in December - January) - subject to specific site/school schedules
• After one year and 1000 hours of service, 401k with matching (immediate vesting when contributions begin)
• Pretax Health and dependent care flex plans
• Employee Assistance Programs (EAPs), including employee discounts on wellness and pet insurance
• Professional Development
• Learning and development opportunities

Location Requirements

This position will be in-person in the Salinas Valley area of Northern California and will be required to travel to partner sites, school districts, and program locations daily and work at the district office or a school site up to five days a week.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Participation in virtual meetings
• Driving to program locations / schools
• Prolonged periods of standing and moving around with kids in the programs
• Ability to squat or kneel down to speak with kids on their level

Compensation

This is a full time, regular exempt position. The salary range is $83k - $85k and will be commensurate with experience and location.