Partner Relations Manager

The Partner Relations Manager position is responsible for sourcing, vetting, onboarding, and cultivating relationships with subcontractors for asphalt and concrete projects across all service areas. Reports for work Monday through Friday as needed from 8am–6pm, with some earlier or later days based on meetings across time zones. Participates in conference calls and meetings as needed, including weekly Operations meetings. ResponsibilitiesPartner Recruitment & OnboardingAssess and prioritize recruitment efforts, balancing growth in newer/emerging markets against reinforcing “hot zones” where work volume exceeds current contractor capacityDirect prospective partners to complete the partner questionnaire (company information, service capabilities, geographic markets, project size range) for reviewReview completed questionnaires and vetting results to determine fit; confirm references and compliance where applicableInput approved partners into operations management software; onboard and train new partners in Diamond's partner portal, ConnectSet and communicate expectations on job volume for new partnersNegotiate and finalize payment terms with new and existing partners‍Partner Relationship ManagementConduct follow-up meetings with partners to gather feedback and maintain regular touch points with existing contractorsDevelop long-term relationships with partners, resulting in a strong partner retention rateDevelop and manage a partner incentive programMaintain a contractor rating system to track and reflect partner performancePlan and execute partner events and initiatives that make partners feel valued and recognizedEnsure timely in-system notifications and flags related to partner job counts and status‍Market Intelligence and ReportingComplete a partner market analysis report quarterlyProvide monthly performance reports to the leadership team on partner performance metrics, including onboarding volume (weekly/monthly/annual) and retention (percentage of partners retained within the established timeline)‍Collaboration and TeamworkUphold company CoreValues, Core Focus, and Marketing StrategyParticipate in team meetings to strategize on execution of partner initiatives, challenges, and needsFoster effective collaboration between the Operations team and partners to ensure seamless project deliveryConduct Business and Personal Goals review with the Director of Operations semi-annuallyRespond to questions, comments, or concerns within the same business day, or no more than 24 hours Ideal Candidate ProfileBackground in sales managing accounts remotely rather than on-site, with volume sales experience selling to subcontractorsAbility to cast vision and sell partners on the value of the relationshipResilient, self-motivated go-getter who isn't discouraged by rejectionHighly relational, with strong relationship-building instinctsStrategic mindset — able to build out a scaling model for partner supportStrong organizational acumenExperience in contract negotiations Diamond Core ValuesRelationships FirstAlways Learning, AlwaysGrowingAdd ValueOpen & HonestCan Do AttitudeGrit Reports to Director of Operations$50 Monthly Cell Phone ReimbursementCompany-provided laptop for business use$68 daily per diem for overnight trips, if required401(k) company match eligibility after one year (100% on the first 2% contributed, 50% on the next 3%), subject to IRS limitsUnlimited PTO$65-70k DOE + Bonus potential