Partner Relations Manager

Job Summary

CrossCountry Freight Solutions is seeking a skilled Partner Relations Manager to join our team! We take pride in preparing our team members for professional growth by giving them the guidance and training they need to advance in their position. As a Partner Relations Manager, you will build and strengthen strategic partnerships, drive business development initiatives, and identify new opportunities for revenue growth. This role is ideal for someone who excels at relationship management, enjoys collaborating with executive-level partners, and is passionate about expanding market presence and delivering long-term business success.

Essential Job Duties

• Strategic Partner Management (70%)
  • Develop and maintain executive-level relationships with owners, presidents, vice presidents, and senior leadership teams of assigned partner carriers and agents.
  • Own a portfolio of strategic partner relationships with accountability for revenue growth, profitability, and long-term business development.
  • Conduct regular in-person partner visits throughout assigned territories (approximately 10–12 travel days per month).
  • Lead Quarterly Business Reviews (QBRs) with strategic partners focused on performance, growth opportunities, operational excellence, and future initiatives.
  • Identify new partnership opportunities that expand CCFS market coverage and strengthen the transportation network.
  • Negotiate commercial agreements, pricing strategies, operating expectations, and mutually beneficial growth initiatives.
  • Develop annual territory business plans for assigned partners including revenue goals, growth initiatives, and strategic priorities.
  • Collaborate with Sales Leadership to identify opportunities for joint customer acquisition and market expansion.
  • Partner with Operations, Pricing, Customer Success, and Executive Leadership to ensure successful implementation of strategic initiatives.
  • Maintain strong executive relationships by ensuring operational alignment between CCFS and partner organizations regarding interchange processes, EDI connectivity, POD management, service standards, and communication protocols.
  • Resolve service challenges while promoting continuous improvement initiatives that enhance both partner experience and customer satisfaction.
• Business Development & Revenue Growth (20%)
  • Identify opportunities to increase inbound and outbound freight volume with existing partners.
  • Develop strategic growth plans to expand business within assigned territories.
  • Generate new partner relationships that improve network reach and create profitable transportation opportunities.
  • Work jointly with National Account Managers and Field Sales to pursue enterprise opportunities requiring partner collaboration.
  • Participate in customer presentations, executive meetings, industry conferences, and transportation events representing CCFS.
  • Support major customer implementations requiring partner coordination.
• Operational Leadership (10%)
  • Serve as executive escalation point for strategic partner issues requiring cross-functional coordination.

Minimum Requirements

• 5+ years of transportation, LTL, logistics, national accounts, or business development experience.
• Proven success managing executive-level customer or partner relationships.
• Strong negotiation and consultative selling skills.
• Experience developing strategic account growth plans.
• Excellent presentation and executive communication skills.
• Strong analytical and financial acumen.
• Ability to influence without direct authority across multiple departments.
• Demonstrated ability to achieve aggressive revenue goals.
• Partner carrier networks and interline agreements.
• LTL transportation pricing and network optimization.
• Territory planning within a multi-service-center network.
• Transportation technology and EDI connectivity.
• Customer and partner lifecycle management.
• Bachelor’s degree in Business Administration or another industry-related field required.
• A minimum of five years of related professional, managerial, and technical experience.
• Willingness to travel up to 40–50% throughout assigned territory.

Benefits

• Medical, Vision, Dental, Supplemental, and Life Insurances available.
• Paid time off, paid holidays, paid community volunteer time.
• 401k retirement plan.