Partner Program & Operations Manager

About the role

The Partner Program & Operations Manager designs the systems that scale partner-led growth for OpenSesame. From partner programs and strategic planning to operational processes, enablement, automation, and cross-functional initiatives, the team builds the infrastructure that enables our indirect business to thrive.

Responsibilities

• Own the Partner Program, including structure benefits, incentives, onboarding, lifecycle management, documentation, communications, and governance.

• Lead strategic planning & programs, owning annual and quarterly partner planning cycles, executive planning materials, and strategic planning frameworks.

• Build scalable partner operations, designing and optimizing operational processes across onboarding, activation, referrals, co-sell, OEM, partner lifecycle management, and governance.

• Drive performance & business insights, defining partner performance metrics and reporting frameworks, including sourced and influenced revenue, partner activation, partner health, operational KPIs, and program adoption.

• Strengthen partner enablement, partnering with GTM Enablement to improve partner onboarding, certification, communications, co-sell readiness, and partner activation and engagement.

• Manage and develop a Partner Program Associate and interns, supporting recruiting and onboarding of new Partner team members.

• Operate as the strategic owner of the Partner Program while establishing a roadmap for continued growth and optimization.

Requirements

• A proven track record of building and scaling programs in SaaS, simplifying complex business processes, leading cross-functional initiatives, and leveraging automation and AI to drive operational excellence and improve organizational effectiveness.

• Experience working with technology, channel, referral, reseller, marketplace, and strategic alliances to expand reach of joint solutions and deliver exceptional experiences for partners and their customers.

• Strong analytical and problem-solving skills, with the ability to translate business strategy into scalable execution by partnering across Sales, Marketing, Product, Customer Success, Revenue Operations, Finance, Business Systems, and Partnerships.

• Excellent communication and collaboration skills, with the ability to build and maintain relationships across multiple departments and levels within the organization.

• Ability to manage multiple projects simultaneously and meet deadlines while maintaining high-quality standards.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

• Minimum of 5 years of experience in a similar role, preferably in a fast-paced, high-growth environment.

• Experience with partner management tools and platforms, such as Salesforce, Euler, Crossbeam, Gong, etc.

• Knowledge of AI and automation tools and their applications in business processes.

• Experience with data analysis and reporting tools, such as Tableau or Power BI.

Skills

• Strategic thinking and planning.

• Collaboration and teamwork.

• Project management and time management.

• Data analysis and reporting.

• Automation and AI.

Benefits

OpenSesame offers a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off.

Pay

The base salary for this position typically ranges from $135,000 - $148,000 USD annually, depending on experience. This role is also eligible for a bonus.

Schedule

This is a remote role open to candidates based in the United States. OpenSesame is a remote-first company, and with some travel required.