Partner & Implementations Operations Lead

About Abacum

Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.

The Role

You won't be sourcing partners or running co-sell. You won't be managing customer relationships or doing implementation work yourself. You'll be the person who makes implementation delivery consistent, whether delivered in-house or by an SI partner, and who ensures the partner program operates reliably once partners are in it.

Implementation operations

• Own the delivery playbook, quality benchmarks, and tooling across both in-house and SI delivery.
• Define milestones, escalation protocols, and what a successful implementation looks like end-to-end.
• Handoff design, sales to implementation: Own the transition from closed-won to implementation kickoff, including handoff standards, information transfer requirements, and escalation paths.
• Work closely with the RevOps Lead on the pre-sale side of this seam.
• Handoff design, implementation to CS: Define what "done" means operationally and own the transition from implementation complete to CS. Ensure the handoff is reliable and carries the context CS needs to move forward.
• Work closely with the Customer Operations Lead.

Delivery model strategy

• Build and maintain the decision framework for routing implementations. Make the criteria explicit, track how decisions play out, and refine based on outcomes.

Partner program operations

• Design the process for partner onboarding, enablement, and certification once partners are in the program: training, tiering, playbooks, tooling access.
• Manage attribution tracking in SFDC, rules of engagement, and advise on QBR structure.

Time-to-value tracking

• Define TTV benchmarks and own reporting against them, surfacing where implementations slow down and where performance diverges.

How You'll Work

This role sits inside the Strategy & Operations function and has a remit that cuts across implementation, partnerships, sales, and CS. You'll be embedded in those teams: attending stand-ups without running them, building routing frameworks with implementation leadership rather than for them, designing quality benchmarks in close collaboration with the people doing the work. You'll have genuine scope to define what good looks like. The influence will come from what you build and the trust you earn, not from org chart authority. A process nobody uses is worse than no process at all, and the people you're working with will know the difference.

What We're Looking For

• Strong candidates might come from professional services operations, implementation ops at a B2B SaaS company, partner operations, or RevOps with meaningful implementation exposure.
• Specifically: 5+ years of professional experience with genuine proximity to how implementation or partner programs run: what it takes to build operating infrastructure that holds up under real conditions.
• Systems-minded and process-oriented.
• Comfortable owning tooling decisions, building reporting infrastructure, and designing frameworks that scale.
• Comfortable using AI tools in day-to-day ops work: automating workflows, accelerating analysis, building reporting infrastructure faster than the traditional approach.
• You see AI as a lever, not a novelty.
• A track record of building process and structure where it didn't fully exist. Not waiting for someone else to define the playbook, and not building processes that look good on paper but don't get used.
• Comfortable working across functions without formal authority and knowing how to influence without overstepping.
• Fintech, FP&A, or finance-adjacent SaaS experience is a meaningful plus.

Benefits

• Competitive compensation including equity package
• Competitive vacation policy
• MEDICAL INSURANCE
• L&D BUDGET
• ACCESS TO MEDITOPIA (WELLBEING PLATFORM)
• LANGUAGE COURSES (ENGLISH / SPANISH)

Our Values

• CUSTOMER OBSSESSION: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end.
• AUDACIOUS AMBITION: We dream big and embrace discomfort. We assume risks, make on-time mistakes and learn how to methodically accomplish our goals.
• GOOD PEOPLE: We are self-reflective and praise diversity of thought. We don't justify the end with the means and know where to draw the line. We have fun every day.
• TOUGH LOVE: We truly care for everyone in the team and embrace honest feedback and radical candor as ways to genuinely help each other.