Partner Implementation Specialist (Health Tech)

About the Role

We are looking for a highly organized and tech-savvy Implementation Specialist to lead the onboarding of clinics onto the Adoreal platform. This role involves project management, coordination across internal and clinic teams, and hands-on support with software setup, workflow digitization, data migration, and training. You will serve as the primary point of contact for clinics, ensuring a seamless and structured implementation process. This job requires up to 50% travel throughout the US. Candidates should live within an hour to a major airport. While we are a remote-first company, we are currently only able to hire candidates located in the following U.S. states: CA, CO, FL, GA, IL, OK, OR, PA, RI, TX, UT, and WA.

Responsibilities

• Serve as the main liaison between Adoreal and the clinic during onboarding.
• Facilitate data migration from the clinic's existing systems in collaboration with technical teams.
• Organize and structure clinic data to align with Adoreal's analytics framework and standards.
• Support the implementation and configuration of Adoreal's EMR and CRM systems.
• Manage project timelines and track key milestones, deliverables, and dependencies.
• Coordinate efforts across internal teams (technical, CRM, training) and clinic stakeholders.
• Identify potential risks, communicate status updates, and resolve issues efficiently.
• Provide training and onboarding support to clinic staff, ensuring smooth adoption of systems.
• Develop and deliver onboarding documentation, training guides, and resource materials.
• Monitor post-go-live adoption and address ongoing support needs.

Qualifications

• Minimum 7 years of experience in healthcare onboarding, software implementation, or project coordination, ideally with a small or growing EMR/EHR company (not enterprise/hospital-system software).
• Hands-on experience implementing and supporting EMR systems and CRM platforms in an ambulatory or outpatient clinical setting (e.g., private practices, specialty clinics).
• Demonstrated success independently managing multiple onboarding or implementation projects, ideally within a small, lean team where you owned the process end-to-end rather than following an established enterprise playbook.
• Deep familiarity with ambulatory healthcare workflows, including patient intake, documentation, payment processing/billing, scheduling, and HIPAA compliance.
• Experience training clinical and administrative staff in outpatient/ambulatory environments, including independently building your own training materials, guides, or documentation from scratch (not relying on a pre-built corporate training program).
• Ensures implementations align with legal and regulatory requirements, especially around data handling and access control.

Skills

• Strong project coordination and organizational skills.
• Technical fluency with EMR/CRM systems, data migration, and digital workflow tools.
• Ability to clearly communicate and guide clinic stakeholders through new system adoption.
• Collaborative, adaptable, and solutions-focused approach.

Benefits

• Healthcare coverage for you and your family.
• Paid time off (PTO) and paid holidays.
• Performance-based bonuses and company equity opportunities.
• Fully remote work environment with flexible schedules.
• Collaborative and thriving team culture guided by Adoreal's core values.

Why Adoreal?

Joining Adoreal means becoming part of a high-performing, ambitious team that works hard, achieves extraordinary results, and enjoys the rewards that follow. Every employee receives equity, aligning us all in our shared success. Promotions and growth opportunities are limitless, driven only by your performance and dedication to our core principles:

• We do what is best for the company, not what is best for individuals of the company—we take pride in our work, but not in pride itself—the success of Adoreal is more important than our egos.
• We always share relevant information and admit our mistakes freely and openly (even when it is worrisome or uncomfortable to do so). Candid communication and a solution-oriented mindset is rewarded.
• We innovate by finding the right problems, then solving them. We thrive on change that minimizes complexity and improves situations for our stakeholders.
• We incentivize efficient results & people over process and focus only on the work that creates the most value for our stakeholders.
• We are quietly confident and openly humble, being tenacious in our quest to perform and inspire others with our thirst for excellence.
• We do not bow up and knock down—we care about our teammates and treat all of them with respect, regardless of their level within the company.
• We are steadfast in our pursuit to better our company, our colleagues, and ourselves. When we hire, we only hire people who bleed our principles and who will hopefully be our replacement one day.