Partner Growth Director, Digital Commerce

Crum & Forster (C&F) provides market-leading property & casualty, accident & health, specialty, and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping customers manage risk with laser-focused expertise, integrity, and discipline. Our annual gross written premium is $6.2 billion, and we enjoy a financial strength rating of "A+" (Superior) by AM Best. With 3,000 employees across the United States and India, C&F is consistently recognized as a great place to work, earning awards such as the Great Place to Work® Award and Fortune 100 Best Companies to Work For.

About the role

Travel Insured International (TII), a Crum & Forster company, is seeking a Partner Growth Director, Digital Commerce to accelerate growth across the travel ecosystem. In this role, you will own key relationships with global partners, identify revenue opportunities, and project-manage required changes with internal and external teams. This position is 100% remote or can be on a flexible, hybrid schedule in our Glastonbury, CT office.

Responsibilities

• Develop and lead the execution of long-term growth roadmaps for top-tier travel partners, focusing on scaling embedded protection revenue through conversion rate and price optimization.
• Act as a primary growth consultant for partners, designing optimized, user-centric insurance placement solutions aligned with their digital commerce ecosystem and optimizing cross-sell opportunities via partner marketing channels.
• Transform complex data sets into actionable insights and forecasts, providing partners with regular commentary on adoption trends, utilization, and untapped growth levers.
• Serve as the central hub between Business Development, Insurance Product Managers, Sales, Customer Operations, and Marketing to ensure technical and product solutions meet partner needs.
• Build and maintain "trusted advisor" status with executive-level stakeholders at partner organizations to ensure TII remains core to their digital commerce strategy.
• Monitor and report on partner-specific KPIs, proactively identifying performance dips and designing intervention strategies to maintain growth momentum.
• Other duties as assigned.

Requirements

• A bachelor’s degree or equivalent experience.
• A minimum of 10 years’ partnerships experience, ideally in the Travel or Insurance industry.
• Experience executing B2B2C or B2B2B distribution models.
• Experience with embedded ancillary product solutions and implementations.
• Proven track record for meeting and exceeding revenue targets and performance-driven KPIs.
• Ability to work collaboratively in cross-functional teams to deliver high-quality outcomes on time.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Teams, OneNote) at an intermediate to advanced level.
• Proficiency with a CRM (Salesforce preferred) and e-commerce channels.
• Ability to understand and discuss technical solutions and implementations.
• 40% travel required, which may include international travel.

Skills

• Growth Optimization Mastery: Proven track record in revenue growth, specifically focused on conversion rate optimization (CRO), price elasticity testing, and user journey experimentation.
• Executive Presence & Partnership Management: Demonstrated success in client-facing or partner-management roles, with the ability to influence founders and C-suite executives through data-driven insights.
• B2C High-Growth Background: Experience within high-growth B2C environments—ideally in Product, Design, or Marketing—with a deep understanding of scaling digital commerce platforms and offline marketing tactics.
• Analytical Fluency: Exceptional ability to analyze data sets and translate them into compelling narratives and actionable growth recommendations.
• Digital Commerce Acumen: Strong understanding of the digital commerce landscape, including consumer behavior, online travel booking trends, and the technical mechanics of embedded ancillary services.
• Cross-Functional Orchestration: Proven ability to lead and collaborate across diverse teams, including Marketing, Technology, and Product, to drive projects from ideation to launch.

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Excellent health, dental, and vision benefits.
• Continuous learning benefits, including tuition reimbursement, industry-related certifications, and professional training.
• Matching donation program, volunteer opportunities, and an employee-driven corporate giving program.

Pay

The annualized base pay for this position ranges from a minimum of $120,000 to a maximum of $170,000. Actual compensation is determined by factors such as market pay for the role, responsibilities, required skills, and employee performance. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.