Partner Broadcast Support Intern

Responsibilities

• Serve as a broadcast manager of Zoom-based In-Class Sessions to students in classrooms & at home
• Communicate with THI’s University Partners’ staff on a daily basis about Zoom sessions
• Start & troubleshoot Zoom broadcasts
• Aggregate student questions on Chat and notify Instructor when appropriate
• Provide support for instructional activities that use technology
• Manage alignment between multiple courses across multiple universities
• Provide faculty and student training on all digital platforms, such as Canvas LMS, ExamSoft, etc.
• Assist faculty with preparation and application of technology used to support teaching & learning / the curricular materials
• Help solve faculty and student educational technology & IT issues, including working with the Ponce-based IT department to resolve account setup, emails, etc.
• Support the creation of weekly reports and analytics on student performance to provide early alerts for potential at-risk students
• Edit video and audio files to support instruction
• Help partner university technology teams and registrar offices with setup of all technology-related requirements for the MSMS program
• Support new partner university technology implementation projects