Partner Account Manager - Physical Therapy- Houston, TX

Job Summary

The Partner Account Manager (PAM) serves as the strategic relationship owner for an assigned geography that includes healthcare providers, physician groups, health systems, and referral partners. This role is responsible for growing market adoption, expanding strategic partnerships, increasing referral volume, and ensuring an exceptional experience for providers and patients throughout the referral journey.

Key Responsibilities

• Develop executive-level relationships with physicians, healthcare providers, and referral partners.
• Identify opportunities to improve access to clinically appropriate therapy.
• Collaborate across Clinical, Operations, Product, Marketing, and Customer Success to deliver measurable value to our healthcare partners.
• Build and maintain strong relationships with physicians, healthcare providers, and referral partners.
• Develop and execute territory plans to drive referral growth and market expansion.
• Identify new partnership opportunities and grow existing accounts.
• Conduct in-person and virtual provider meetings, presentations, and educational events.
• Analyze referral trends and account performance to identify growth opportunities.
• Collaborate with cross-functional teams to ensure a seamless provider and patient experience.
• Serve as the voice of the customer by sharing provider feedback and market insights.
• Support onboarding and adoption of new provider partnerships.
• Maintain accurate CRM records, pipeline activity, and account plans.
• Represent Luna professionally and consistently deliver exceptional customer service.
• Achieve territory goals for referral growth, provider engagement, and account development.

Qualifications

• Minimum 5+ years of healthcare sales/account management experience, including sales, project management, strategic planning, and implementation of broad initiatives.
• OT/PT license and experience preferred.
• Able to travel within the assigned region as customer needs dictate (expected 50% of the time).
• Ability to use G Suite, CRM (preferably HubSpot).
• Excellent presentation, organizational, interpersonal, and communication skills.
• Valid Driver's License.
• Must provide their own vehicle, however, mileage reimbursement will be covered.
• Minimum Bachelor's degree.
• Positive, competitive, self-starter with an ability to manage a high-growth territory.
• Must be based in Houston or surrounding area.
• Physical therapy, delivered.

What Luna Can Offer You

• Uncapped bonus structure
• Hybrid/remote work
• Employee referral program
• Medical, dental and vision benefits on the 1st of the month following start
• 401k
• Unlimited PTO
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.