Account Manager - Houston

About the role

The Account Manager is a territory owner responsible for driving revenue growth, managing a portfolio of commercial and industrial electrical service accounts, and leading a team of five to ten service technicians across an assigned Texas market. This is a dual-role position requiring both a skilled salesperson and an operationally sharp service leader.

Key Responsibilities

• Sell and qualify new commercial and industrial electrical service accounts within assigned territory.
• Develop and execute a territory sales plan targeting manufacturing, food and beverage, aviation, and other industrial sectors.
• Conduct needs assessments, present service solutions, and negotiate contracts and pricing agreements.
• Maintain an active pipeline of leads and opportunities; manage forecasting through CRM.
• Attend industry events, trade shows, and association meetings to generate referrals and build market presence.
• Identify cross-sell and upsell opportunities within the existing customer base.
• Serve as the primary point of contact and trusted advisor for all assigned accounts.
• Conduct regular on-site visits to maintain relationships and assess service performance.
• Resolve escalations, customer complaints, and service issues quickly and professionally.
• Negotiate contract renewals and service agreement expansions.
• Monitor customer satisfaction and proactively address any risk of churn.
• Directly manage five to ten service technicians; oversee daily scheduling, dispatch, and workload allocation.
• Ensure all field work meets quality standards, safety requirements, and SLA commitments.
• Mentor, coach, and develop technicians; conduct performance reviews and set individual goals.
• Collaborate with the AR department to ensure jobs are properly documented and billed.
• Financial Accountability & Revenue Management:
• Own territory revenue targets and maintain profitability at approved margins on all accounts and service work.
• Price jobs and contracts accurately; protect margin through disciplined quoting and scope management.
• Coincide with Accounts Receivable to ensure invoices are accurate, submitted promptly, and collected on time.
• Monitor account payment status; actively follow up on outstanding balances and flag collection risks.
• Prepare and present monthly territory reports covering revenue, pipeline, and profitability performance.

Qualifications

• Minimum 5 years of sales and account management experience in electrical services, industrial services, or a closely related trade.
• Hands-on electrical experience required — must understand electrical systems, maintenance, and service delivery at a working level.
• Demonstrated ability to manage and develop a field team of five or more technicians.
• Proven ability to manage and maintain profitability and pricing in a service business environment.
• Strong interpersonal, communication, and negotiation skills.
• Proficiency with CRM software and field service management tools.
• Valid Texas driver’s license; willingness to travel throughout assigned territory regularly.
• Existing book of business or established customer relationships in Houston, San Antonio, Austin, San Marcos, or DFW.
• Experience selling into or servicing manufacturing, food and beverage, or aviation facilities.
• Electrical contractor license or TDLR electrician license (Texas).
• Familiarity with service contract pricing, maintenance agreements, and labor rate structures.
• Knowledge of NEC codes, OSHA electrical safety standards, and industrial electrical systems.
• Preferred: Target Industry Sectors: Manufacturing (general industrial, process, heavy equipment), Food & Beverage (processing facilities, cold storage, distribution centers), Aviation (airports, MRO facilities, hangars, FBOs), Commercial & Industrial (office complexes, warehouses, data centers), Other industrial sectors as identified within each territory.

What We Offer

• Competitive base salary with uncapped commission structure.
• Performance bonuses tied to territory revenue and profitability goals.
• Company vehicle or vehicle allowance.
• Comprehensive health, dental, and vision benefits.
• 401(k) with company match.
• Generous PTO policy.
• Ongoing technical and sales training.
• Clear growth path to Regional Manager as territories expand.