Account Manager - Houston, TX

Job Summary

Starting Salary: $63,000
Schedule: Monday - Friday, 7:00 AM - 4:00 PM
Location: 14035 Industrial Rd., Houston, TX 77015

About the Role

The Account Manager of Watco is responsible for generating new sales activity and the overall day-to-day freight management of shipments and/or customer accounts. This position plays a critical role in providing quality service to customers, encouraging team morale and performance, while maintaining a positive culture within the branch.

Responsibilities

• Develop new customer sales
• Utilize various prospecting methods to generate new sales leads and solicit freight
• Cultivate sustainable customer relationships and encourage customer growth
• Deliver cost-effective solutions that will attract and retain customers
• Manage broker and customer service aspects of assigned shipments and/or customer accounts
• Effectively communicate with customers, carriers, operations, and internal teams
• Support customers with pricing, operations, and payment-related issues
• Manage spot pricing and carrier negotiations
• Conduct on-site customer visits as needed
• Cultivate customer growth and relationships
• Work hand in hand with transportation coordinators on brokering and provide effective feedback
• Communicate effectively with customers, carriers, shippers, and team members
• Involvement in spot pricing carrier negotiations and RFP (Request for Pricing form - Proposal) RFI (Requestion for Information)

Qualifications

• 2 years brokerage operations experience preferred
• Transportation or supply chain related experience preferred
• Business development personal training, sales knowledge, and highway service knowledge
• Use basic computer skills - Microsoft Excel, Word, PowerPoint, and Data Entry
• Registry Monitoring Insurance Services (RMIS) skills recommended
• Transportation Management System (TMS) skills recommended
• Ability to work with others and be a positive influence on co-workers
• Utilize professional phone and email communication skills
• Ability to provide oral and written reports, business correspondence, and effective presentation of information to customers, team members, and managers
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must have or be able to obtain a TWIC card upon hire

Education

Must be 18 years of age or older with High School or GED equivalent