Account Service Representative, Houston

Responsibilities

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints – showing empathy and kindness
• Create trust relationships with debtors when possible to avoid future issues – building customers for life
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Alert superiors of debtors willing and able to pay – celebrating successes
• Comply with requirements when legal action is unavoidable

Qualifications

• Proven experience as debt collector
• Emotional intelligence dealing with a variety of personalities
• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Apt in negotiating and persuading
• To be polite and compassionate while maintaining confidence
• High school diploma is preferred