Partner Account Manager

About the role

The Partner Account Manager (PAM) is responsible for driving revenue and pipeline growth through partners, deepening existing partner relationships, recruiting and developing new partners, and ensuring partners are fully enabled to market, sell, and deliver SYSPRO solutions. This role requires an experienced, highly motivated channel professional with a proven track record of building successful partnerships, generating demand, and driving measurable business growth in complex software environments. Experience supporting Manufacturing and Distribution customers is strongly preferred.

Responsibilities

• Partner Management & Growth
  • Manage existing partner relationships with a focus on growing pipeline, marketing activities, demo readiness, solution capability, training, certification, and overall business development.
  • Motivate partners to achieve sales objectives through incentives, collaboration, and continuous engagement.
  • Drive strong engagement between SYSPRO, the partner, and the end customer across all stages of the lifecycle.
• Partner Recruitment & Ecosystem Expansion
  • Research, identify, recruit, and onboard new partners within the region.
  • Evaluate partner fit, capability, and strategic alignment to SYSPRO’s Americas GTM priorities.
• Partner Enablement & Readiness
  • Ensure partners are fully equipped to market, sell, and deliver SYSPRO solutions in their region.
  • Coordinate training, certification, demo preparation, and joint sales readiness activities.
  • Help partners activate SYSPRO’s product positioning, AI story, industry capabilities, and subscription roadmap.
• Business Planning, Marketing & Joint Execution
  • Develop a pragmatic, actionable Business Plan with each partner, including:
    • Key markets, target accounts, and territory focus
    • Lead generation programs, pipeline objectives, and sales/ARR targets
    • Joint GTM initiatives such as events, campaigns, and training
  • Map partner organizations to establish multiple engagement touchpoints across sales, delivery, and leadership
  • Develop and execute joint marketing