Participant Relations Specialist

Responsibilities

• Answer incoming calls pertaining to our Travel services.
• Monitor and respond to incoming live chat requests and emails, from parents, coaches, hotels and event operators efficiently and accurately, meeting departmental goals.
• Maintain current knowledge of Hotel Booking products and services, offering technical assistance when needed.
• Address inquiries about hotel booking changes, reservation numbers, check-in processes, payment timelines, and fees.
• Identify and resolve issues related to room night bookings, reservation modifications, policies, and procedures.
• Accurately document repetitive questions and requests from customers.
• Absorb and communicate new information quickly.
• Assist with obtaining hotel confirmations for guest reservations.
• Perform other duties as assigned.

Requirements

• Familiarity with chat platforms, telephony systems, and basic computer operations.
• Previous experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Able to multitask and manage time effectively.
• Patient and empathetic when dealing with difficult situations.
• Strong organizational skills and attention to detail.

Qualifications

• Onsite Requirement: As a condition of your employment with Fastbreak AI, you will be required to work onsite at our Charlotte, NC office.
• Compensation: $25 per hour

Benefits

• Work with repeat exit founders who have successfully built and scaled startups.
• Work with cutting-edge technology and make a direct impact on product innovation.
• Be part of a fast-growing startup with an agile and dynamic environment.
• Gain exposure to customer interactions and shape product experiences based on real-world feedback.