Participant Coordinator (Swing/Graveyard Shifts)

About the role

This position requires schedule flexibility, with shifts that may vary any day between Monday and Sunday. Candidates must be available to work swing shifts (4:00p-12:30a) and graveyard shifts (12:00p-8:30a).

Responsibilities

• Congratulations to every individual who deserves a place to call home.
• See that homelessness is a systemic issue and want to be a part of the solution.
• Utilize your talent, experience, and creativity towards purpose-driven work.
• Work alongside industry leaders to learn, implement, and pioneer best practices.
• Coordinate with and support participant’s assigned Housing Navigator/Case Manager to achieve participant’s housing goals, acting as a liaison between Interim Housing and Housing Navigation.
• Provide conflict resolution and crisis intervention by encouraging positive methods for problem solving and using restorative justice practices.
• Communicate and document accurately and thoroughly about all incidents involving participants and complete necessary incident reports.
• Collaborate with Mental Health Specialists and co-located staff on site.
• Remain knowledgeable on best practices and interventions related to Domestic Violence, Harm Reduction, Trauma Informed Care and Housing First Models.
• Check participant items for contraband at entry to the site as necessary.
• Complete intake with participant upon entry into site, as needed.
• Submit daily occupancy reports as necessary and required per contract.
• Aid in identified housing plan tasks as necessary.
• Answer incoming calls, emails, and respond to program and participant inquiries.
• Perform daily room checks and support to facilitate room changes.
• Lightly clean duties to ensure that the site is presentable and habitable.
• Complete daily documentation, maintain case notes and service entries in HMIS, and complete occupant reports as needed.
• Maintain daily provider sign-in sheets and occupancy standards.
• Coordinate cleaning/laundry schedule for participants.
• Sort and distribute participant mail.
• Participate in site and community meetings, attend monthly PC meetings, and training opportunities.
• Contact emergency services in collaboration/consultation with supervisor when necessary.
• Hourly walk around grounds to ensure safety.
• Submit maintenance requests and supply orders, as needed.
• Assist in facilitating volunteer activities/events, as applicable.
• Schedule flexibility (day, swing, overnight) and site location flexibility (multiple sites).

Requirements

• Show strong leadership abilities, team and independent work skills.
• Show good organizational skills, and ability to follow through from beginning to end on tasks and projects.

Qualifications

• Experience in dealing with substance abuse, mental health, and crisis intervention desired.

Skills

• Advocacy and case management skills preferred.
• Effective problem-solving skills.
• Excellent time management skills.
• Conflict resolution skills.
• Customer service skills.
• Ability to provide crisis interventions.
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software.
• Proficient in written and oral communication.
• Bilingual: Spanish/English a plus.

Benefits

• Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program.

Pay

USD $21.85/Hr.

Schedule

Schedule flexibility (day, swing, overnight) and site location flexibility (multiple sites).