Participant Coordinator

The Position

The Participant Coordinator is responsible for completing intake at program entry to ensure all participant documentation has been retrieved and program standards have been explained. The Participant Coordinator is responsible for providing support and advocacy through crisis intervention, conflict resolution, and linkage to social service resources. This position will provide general front desk support and coverage, perform clerical and administrative duties such as answering phones, managing sign in sheets and generating incident reports. In addition, this position will assist with daily living needs and monitor daily activity to ensure the cleanliness of the facility and safety of both staff and participants.

What You'll Do

• Collaborates with Mental Health Specialists and co-located staff on site
• Remains knowledgeable on best practices and interventions related to Domestic Violence, Harm Reduction, Trauma Informed Care and Housing First Models
• Checks participant items for contraband at entry to the site as necessary
• Completes intake with participant upon entry into site, as needed
• Completes and submits daily occupancy reports as necessary and required per contract
• Affords assistance with identified housing plan tasks as necessary
• Answers incoming calls, emails and responds to program and participant inquiries
• Performs daily room checks and support to facilitate room changes
• Lights cleaning duties to ensure that the site is presentable and habitable
• Completes daily documentation, maintains case notes and service entries in HMIS, and completes occupant reports as needed
• Maintains daily provider sign-in sheets and occupancy standards
• Clocks cleaning/laundry schedule for participants
• Sorts and distributes participant mail
• Participates in site and community meetings, attends monthly PC meetings, and training opportunities
• Contacts emergency services in collaboration/consultation with supervisor when necessary
• Hourly walk around grounds to ensure safety
• Schedules maintenance requests and supply orders, as needed
• Affords assistance in facilitating volunteer activities/events, as applicable
• Schedule flexibility (day, swing, overnight)
• Site location flexibility (multiple sites)
• Additional tasks, projects, and responsibilities as assigned by supervisor

What You're Skilled At

• Advocacy and case management skills preferred
• Effective problem-solving skills
• Excellent time management skills
• Conflict resolution skills
• Customer service skills
• Ability to provide crisis interventions
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
• Proficient in written and oral communication
• Bilingual: Spanish/English a plus
• Show strong leadership abilities, team and independent work skills
• Good organizational skills, and ability to follow through from beginning to end on tasks and projects
• Must be able to work a flexible schedule at multiple sites including evenings, weekends, and holidays

Experience

• Experience in dealing with substance abuse, mental health, and crisis intervention desired

What We Offer

• Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program

Physical Demands, Environmental Conditions, Equipment

• Comfortable working in a pet-friendly environment required

Equal Employment Opportunity

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. Fair Chance Act LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.