Part-Time Weekend On-Call Administrative Coordinator

Position Overview

Interim HealthCare is seeking a dependable, organized, and solution-focused Part-Time Weekend On-Call Administrative Coordinator to support our Home Care operations outside of normal business hours.

Key Responsibilities

• Weekend Preparation

• Meet with the Client Care Manager to review weekend schedules, new admissions, high-priority clients, staffing concerns, outstanding follow-up items, care plans, and complex client needs.
• Coordinate caregiver introductions before the weekend.
• Confirm access to AxisCare, Outlook, phone/voicemail, staffing lists, and employee/client contact information.

• After-Hours Operations & Staffing

• Respond promptly to calls, texts, and emails.
• Manage caregiver call-offs and open shifts.
• Coordinating staffing coverage using approved agency procedures.
• Contact caregivers who have previously worked with the client whenever possible to maintain continuity of care.
• Keep clients and responsible parties updated throughout staffing changes.
• Document all communication and staffing attempts in AxisCare.

• Client & Caregiver Support

• Communicate schedule changes, delays, caregiver changes, and coverage updates.
• Address client, family, and caregiver concerns professionally and promptly.
• Complete weekend caregiver introductions.
• Congnorate with the Home Care Supervisor, caregiver, client, and responsible party.
• Review care expectations and document completed introductions in AxisCare.

• Documentation Requirements

• Accurate documentation is required.
• Documentation must include calls, texts, emails, staffing attempts, client and caregiver communications, schedule changes, introductions, incidents, complaints and compliments, hospitalizations or emergency room visits, missed visits, coverage details, and final resolutions.
• Documentation should be completed in real time whenever possible.

• Weekend Recap

• Submit a complete Weekend Recap by 10:00 PM every Sunday evening.
• The recap should include staffing, clients, caregivers, and follow-up items.

• Qualifications

• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to make decisions and solve problems independently.
• Ability to remain calm in urgent situations.
• Strong time-management skills.
• Experience in home care, healthcare staffing, scheduling, or administrative support preferred.
• Experience with AxisCare or similar scheduling software preferred.
• Proficiency with Outlook and computer-based systems.
• Reliable transportation and ability to report to client locations when needed.
• Ability to attend weekly paid Team Brief meetings on Fridays at 3:00 PM.

Professional Expectations

• Take ownership of after-hours operations.
• Prioritize client care and continuity of service.
• Communicate proactively and professionally.
• Support clients, families, caregivers, and the office team.
• Resolve issues whenever possible before handing them off.
• Maintain confidentiality and professionalism.
• Ensure complete documentation and smooth transition back to the weekday team.

Required Availability

Friday 5:00 PM through Monday 9:00 AM

Qualifications

• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to make decisions and solve problems independently.
• Ability to remain calm in urgent situations.
• Strong time-management skills.
• Experience in home care, healthcare staffing, scheduling, or administrative support preferred.
• Experience with AxisCare or similar scheduling software preferred.
• Proficiency with Outlook and computer-based systems.
• Reliable transportation and ability to report to client locations when needed.
• Ability to attend weekly paid Team Brief meetings on Fridays at 3:00 PM.